Account Strategist / Account Manager

The Role

As an Account Strategist at Belkins, you own the relationship end to end. You build the strategy, manage the client, align the internal team, and make sure the numbers move. You'll carry 10 – 15 live client accounts simultaneously, each with their own goals, blockers, and stakeholders. You're not a coordinator. You're the person who decides what happens next, and makes it happen. Every week, you'll navigate demanding client conversations, translate data into strategy, and lead a pod of SDRs in a pair with the Delivery Lead toward ambitious KPIs. If you're energized by that kind of ownership and thrive in high-volume, client-facing environments, this role was built for you.

What you'll be doing

- Owning 10–15 client accounts simultaneously: communication, health, risk management, retention, and upsells.

- Building high-level outbound omnichannel strategies for each client. Ensure smooth performance, identify blockers, and suggest rectification strategies.

- Running 3–4 client calls per day. Status updates, strategy sessions, difficult conversations, and showing up fully to every one of them.

- Leading the internal pod (which consists of SDRs, Delivery Lead, Content Specialist) toward client KPIs, not just reporting on them.

- Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues.

- Balancing individual and team KPIs (50%/50%) and being accountable for both.

What you bring

- 3+ years in account management, client success, or B2B lead generation — with at least 5 concurrent projects under your belt, ideally 10+.

- Proven full ownership of account health and results, coordination, support, and actual accountability.

- Experience managing stakeholders on both sides: clients with high expectations and internal teams you need to motivate, not just update.

- The ability to stay composed in difficult client conversations and turn conflict into productive insight.

- Well-developed time-management framework. There are no fixed hours here, and when priorities slip, 15 clients will feel the impact.

- Native or C2 English, written and spoken

- Familiarity with outreach tools and CRM is a plus (we use Reply, Nooks, Planhat, HubSpot, Expandi, Slack, Gmail, OpenAI, Claude)

What's special about working at Belkins

- You'll work at the #1 lead generation agency — not a single-product company. Every quarter brings new industries, new challenges, new tactics.

- Your earning potential is literally uncapped - base salary, with bonuses and upsells that can regularly double total compensation for strong performers.

- Every action that moves a client forward is recognized and rewarded.

- You'll have full autonomy over how you work and a senior AM alongside you during the onboarding period to set you up for success.

- There's a real growth path: AM is already a senior role, and strong performers grow into Tribe Lead as the company scales.

- For every client, you work within a dedicated pod: SDRs, Researchers, a Delivery Lead, Content Specialist, so you're never alone, and always learning.

You're our kind of person if you

- Are truly energized by talking to people — not just tolerant of it. Three to four client calls a day should recharge you, not drain you.

- Can hold structure across a high volume of relationships without being micromanaged.

- Read the room and adjust your tone, message, and approach before a situation becomes a problem.

- Are proactive about improving processes, not just executing them.

- Believe the best AM is the one who already knows what the client is about to complain about and has already fixed it.

What to expect in our process

- Screening call with Inna (TA Specialist) (30–45 min) — a conversation about your background, motivation, and fit

- Test assignment — a practical case to see how you think about account health, risk, and client communication

- Interview with Yurii (Head of Account Management) (60 min) — competency deep-dive + role-play scenario

- Final interview with Heads & Culture (45–60 min) — leadership alignment and the bigger picture

If you're ready to take on a high-impact challenge, lead a transformation, and be rewarded for aggressive growth, we want to hear from you. At Belkins, we care deeply about our team members, and we prove it through:

Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise.

Remote-First Flexibility: We've transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused.

Professional Growth: We're a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp.

Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being.

Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.

Global Sync: We align with U.S. holidays to keep our global teams in sync.

Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.