Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

As a Customer Service Representative - State Farm Agent Team Member with Mike Wilkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Compensation: $35,000.00 - $50,000.00 per year

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

About Our Agency

As someone who started my own insurance career as a team member in an Agency, I know firsthand the value of strong mentorship, supportive leadership, and the right opportunities to grow. Now, as the agency owner, I'm passionate about creating the kind of workplace where team members feel empowered, appreciated, and set up for long-term success. I genuinely enjoy mentoring and investing in my team. Whether you're new to the insurance industry or looking to take your career to the next level, I'll be there to support your growth every step of the way. We offer hands-on training, clear guidance, and a collaborative environment where your strengths are recognized and your contributions matter. Our agency is family-operated and deeply rooted in the Central Texas community. We serve clients across Texas and Arkansas, providing a full range of insurance solutions, including auto, home, renters, condo, life, and small business coverage. Every day, we work together to help our clients protect what matters most and plan for a secure future.

Seeking Currently Licensed Applicants Only

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

If You Want a Career, Not a Job, Then We Encourage You to Apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.