Receptionist

Receptionist

Overall Job Summary This position is responsible for serving as a receptionist Tractor Supply Company's (TSC) corporate headquarters including managing a multiline phone system, welcoming visitors, and supplying information regarding the company to the general public, vendors and customers. As a common first contact with the company, this position requires a strong customer orientation and professional demeanor.

Essential Duties and Responsibilities (Min 5%) Receive and transfer incoming calls. Engage callers, as needed, to determine the appropriate party/department to receive the call. Calmly handle complaints and/or angered callers. Receive and resolve incoming calls related to general questions about TSC, store locations, contact inquiries, directions, etc. Monitor and control building access via the main lobby during hours of operation. Greet visitors in a manner that demonstrates TSC's Mission and Values. Resolve general questions from visitors. Check-in, assign visitor badges, contact the party that visitors are scheduled to meet, and ensure that guests are shown to nearby meeting rooms. Receive, sort, and route mail for the Human Resources (HR) department. Assists with projects, data entry/management and/or filing as needed.

Required Qualifications Experience : 2-4 years of receptionist or customer service/call center experience. Experience with multi-line switchboard software is preferred. Education : High School diploma or equivalent is preferred. Any suitable combination of education and experience will be considered. Preferred knowledge, skills or abilities Ability to understand the organizational structure and departmental responsibilities through TSC's corporate website and intranet. Strong communication skills and customer-service orientation. Ability to work independently. Strong problem-solving and organizational skills. Detail-oriented approach to work. Proficient in Microsoft Office. Working Conditions Normal office working conditions Physical Requirements Sitting Standing (not walking) Kneeling/Stooping/Bending Reaching overhead Lifting up to 10 pounds Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.