Non-Clinical - Admin Assistant

General Navigator

General Navigators are responsible for serving as a single point of contact for members as they navigate the often complex world of health care. They serve as a hub for all questions, quickly resolving inquiries and directing members to the right resources. They help members to schedule and manage their appointments and follow up on their care. They support members in finding a doctor, specialist, or other healthcare service provider specific to their personal preferences and needs. They facilitate member and provider access to medical records. They develop a deep understanding of the offerings available to members based on their health benefits. They break down complicated health care information so it is easily understandable to our members. They conduct proactive outreach via phone or email to members and respond to all incoming inquiries. They present a warm, open presence for members during every interaction. They go above and beyond to ensure members have an excellent experience. They document members' preferences, questions, and issues in our technology application while respecting privacy laws for patient protection.

We are looking for teammates who are laser-focused on delivering excellent customer service and creating the best member experiences. Candidates should be positive, empathetic, and kind. They must be great at listening and have a do-whatever-it-takes attitude to get the job done. Resourcefulness and problem-solving skills are essential, as we often need to be creative and think on our feet. Candidates should be flexible and able to adjust to evolving workflows; we are a dynamic team building an exciting new service together. Collaboration is important, but candidates should also be confident in their ability to work independently. They should feel energized to join and build a team dedicated to changing healthcare delivery. Candidates must be able to de-escalate tense situations and turn them into productive, resolution-oriented conversations. Location within driving distance for initial onboarding and occasional onsite trainings is preferred.

Skills: Bachelor's degree preferred. Experience in a concierge or high-end clinical, service, or retail setting is a plus. Candidates must be technologically savvy with an interest in adopting new digital tools. Experience using an electronic health record is preferred but not required. A strong understanding of healthcare claims and benefits is beneficial. Polished verbal and written communication skills are essential.