Appointment Scheduler

Appointment Scheduler

At Altais, we're on a mission to improve the healthcare experience for everyone—starting with the people who deliver it. We help physicians focus more on patient care and less on paperwork through smarter technology, purpose-built tools, and a team-based model of care.

Our network includes Brown & Toland Physicians, Altais Medical Group, and Family Care Specialists. Together, we're building a more connected, physician-first healthcare system.

Under general supervision, the Appointment Scheduler role is primarily responsible for scheduling and confirming appointments. This role works closely with the administrative, clinical and management teams to support patient care efforts.

This role provides support to clinical functions as the administrative support and the position includes, and not limited to: scheduling appointments, rescheduling, and cancelling appointments, assisting with Nurse Practitioner requests in a group chat setting, in-baskets scheduling requests, creating CRMs to document each call, updating members insurance and registration, phone call reminders, and assisting with special projects as needed.

You Will Focus On:

• Registers patients for their appointment; confirms and/or updates insurance coverage and patient demographic information
• Supports incoming calls and other correspondences, including scheduling and confirming appointments, triaging calls for clinical team
• Conduct outbound cold calls to prospective patients to schedule clinical assessment appointments.
• Handle objections or questions from patients and use problem-solving skills to overcome challenges in scheduling.
• Track and report scheduling metrics, such as appointment rates and conversion of calls to booked appointments.
• Ensure compliance with HIPAA and other relevant regulations when handling patient information and scheduling appointments.

The Skills, Experience & Education You Bring

• High School graduate or equivalent.
• 3-5 years of experience in health care in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.
• Bilingual in Tagalog, Ilocano, Japanese, Spanish, or Olelo (Hawaiian)

The Hourly Base Salary for this position is $17.00-22.00/hour. In addition, we provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

• Excellent medical, vision, and dental coverage
• 401k savings plan with a company match
• 15 days Paid Time Off and 9 Paid Holidays

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, and experience.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our 'CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.