IT Business Analyst

Job Title

Actively supports the business partner throughout the entire IT Demand Management process as 'One Face to the Customer'. Researches and initiate technical changes to improve/optimize Mercedes-Benz Vans' business processes. Provides IT support on an advanced technical basis using programming languages. Is responsible for creating and maintaining internal IT processes and documentation.

Job Description

Shape the future today. The world is changing. The question is, what will be our contribution to the outcome? We have set the pace in the field of mobility from the very beginning, and we will continue to do so. At Mercedes-Benz Vans, interdisciplinary teams are developing the mobility of tomorrow. Our goal is to make mobility safer, simpler, and more sustainable for people across the globe. Put your pioneering spirit to good use: This is your opportunity to make a contribution that extends far beyond your job title.

At Mercedes-Benz Vans, we offer you the perfect environment for your professional and personal growth. Cutting-edge training and promising career opportunities will help you to foster and expand your professional skill set as well as your individual strengths. Think, try, and thrive with us in collaborative work environments that spark game-changing concepts.

Responsibilities

• Provides technical IT support during incidents which are often varied and non-routine
• Conducts analysis of client's business and functional requirements and binds them with business processes
• Assesses scope and impact of client business needs and assists with formal requirement documentation
• Develops changes and solutions using programming languages
• Leads IT changes and releases
• Creates and manages timelines and implementation plans
• Studies the impact and benefits of technology
• Acquires, improves and applies a broad toolkit of best practices and methodologies
• Selects and applies analysis methods (actual analysis). Determines a course of action based on guidelines and modifies processes and methods as required.
• Supports in determining the target state by applying creative, agile methods and procedures
• Organizes and may lead workshops to derive the target solution on the basis of the target state
• Coordination of the involved areas (IT and Business Partner) during the development, testing and rollout of the target solution
• Supports and maintains internal IT processes (ex: Incident Management) and associated documentation. May improve existing approaches.
• Supports thorough problem management as the coordinator after incidents including in-depth Root Cause Analysis, Countermeasures and Solution planning
• May be required to provide after-hours / on-call duty support
• Participate in the plant expansion and other projects.
• Participate in regular scheduled team meetings
• Performs other duties as assigned.
• Responsible for Application Operations for all business systems in their area.

Qualifications

Bachelor's degree and 3+ years of relevant working experience. Preferably a degree in Computer Science, Information Technology, or related filed.

Knowledge & Skills

• Experience in IT Demand Management/Business Consulting
• Project Management (leading projects, major changes/releases or work packages)
• Basic Technical skills (ex: programming/software engineering/database administration)
• Excellent communication and presentation skills
• Excellent troubleshooting and problem-solving skills
• Basic understanding of IT security and data security
• Excellent Knowledge of incident and problem management
• Proficient in agile methodology and principles

We are all in for change. Are you too? Apply now.

If you have experience in the above and are interested in joining an outstanding company we welcome you to apply. The division Mercedes-Benz Vans is world renowned for quality and innovative products.

EXCELLENT COMPENSATION & BENEFITS PLAN WITH 401k MATCHING

Mercedes-Benz Vans, LLC is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, sex (including pregnancy, gender identity, and sexual orientation),age, national origin, religion, marital status, veteran status, physical or other disability, genetic information, or any other characteristic protected by federal, state or local law.

Mercedes-Benz Vans, LLC ("MBV Charleston") is a Ladson, South Carolina–based production entity that manufactures Sprinter vans for the U.S. and Canadian markets.

The Sprinter plant officially opened in 2018 and serves as a key part of the Mercedes-Benz Vans global production network. MBV Charleston was selected as the first plant in this network to produce the all-new eSprinter, beginning in 2024. The company also continues to invest in the local community through donations to non-profits and schools, as well as active support of STEM education initiatives and volunteer programs.

Since 2006, Sprinter and Metris vans have been assembled in North Charleston and delivered to destinations across the United States. In 2025, the plant celebrated the assembly of the 5,000,000th Sprinter in the Mercedes-Benz global production network. The U.S. remains the second largest market for Sprinter vans after Germany.