Chief Operating Officer

DescriptionJenny Bour with Robert Half is working with a growing law firm that is looking for an accomplished Chief Operating Officer to lead business operations for a services environment in Erie, Pennsylvania. This COO role oversees core administrative functions, strengthens financial and people operations, and supports the organization’s long-term growth. The ideal COO candidate brings strong leadership judgment, operational discipline, and the ability to improve processes while maintaining a high standard of service.Responsibilities:Direct the day-to-day business operations of the office, ensuring administrative, financial, and personnel functions run efficiently and align with organizational goals.Guide budgeting, reporting, and financial performance analysis, using data to support sound decision-making and operational planning.Oversee human resources administration, including staff supervision, policy implementation, and support for employee performance and development.Evaluate operational challenges, recommend practical solutions, and lead initiatives that improve workflow, accountability, and service quality.Partner with leadership to manage practice-related operations and help shape strategies that support growth and stability.Contribute to community outreach and marketing efforts that strengthen the organization’s visibility and presence.Monitor office systems and business tools, and support changes to operational processes or software platforms when needed.Provide leadership across teams, delegate effectively, and maintain responsiveness during periods that require evening or weekend support.RequirementsBachelor’s degree in business administration or a related field preferred; an MBA or relevant certification is an advantage.At least 5 years of experience managing business operations within a services organization, with law firm experience strongly preferred.Demonstrated ability to assess complex operational issues, develop recommendations, and implement effective solutions.Strong leadership and supervisory capabilities, with excellent written and verbal communication skills.Solid background in financial management and analysis, including advanced proficiency in Excel.Experience with legal or financial management software such as Aderant Expert is a plus.Willingness to work outside standard business hours when business needs require it.Expertise in financial management, human resources administration, community marketing, and practice management.***For immediate and confidential consideration, please apply directly or send your resume to Jenny Bour via LinkedIn.Job typePerm