Customer Service Specialist

Job Summary Webstaurantstore is Hiring Now!! Career Growth Opportunities | Great Pay | Great Benefits | Fun Environment This is your opportunity to join one of the largest and leading online suppliers in the food service industry. Due to rapid growth, our locations in Dayton, NV are currently looking for hardworking, reliable and highly motivated individuals to join our team. This position's descriptions are designed to outline the primary job duties and qualifications, but are not limited to cross‑training responsibilities. We offer on‑site training and mentoring for all positions. Basic Overview Inbound Associates are responsible for efficiently and accurately receiving stock and inventory to ensure they are processed and put away in a timely and secure manner. These positions require forklift operation. Inbound Associates will receive in‑house training for success in their position. You will be expected to work at a fast pace, be attentive to detail, willing to work hard with a good attitude, and be able to embrace change. You will be using a number of different body mechanics including, but not limited to, bending, lifting, pushing, and pulling. Responsibilities Replenishment Use correct machinery based on location of the product to pull pallets from overstock to replenish primary bins in other areas. Pull and transport warehouse stock to fulfill orders as they are processed to ensure a high level of speed and accuracy. Confirm items, count, and bins while reporting any issues into mobile form. Complete assigned projects such as minimums and cycles during slow periods in the replenishment queue. Put away Create an effective driving route to correctly put away all products and quantities assigned in the correct location using forklift equipment and Company systems. Receive and stock inventory throughout the warehouse to fulfill orders as they are processed to ensure a high level of speed and accuracy. Check In Separate returns from vendor orders. Accurately check in order items using IDS and SPS systems. Document all discrepancies. Ensure all products are received and stocked with a high level of inventory accuracy and quality. Maintain the error log and utilize IDS to track accountability and ensure accuracy standards are met. Container Unloading Unload containers in a timely fashion, within required limitations set by drivers and the company. Confirm item numbers and quantity of orders with high level to detail. IC & QA Conduct daily cycle counts to ensure that inventory counts and system data points are correct. Manage items in overstock bin locations to ensure that overstock items are accurately accounted for. Investigate discrepancies found during cycle counts and adjust inventory in Company systems when issues are resolved. Complete periodic tasks including internal transfers, coordinate serial numbers, and generate various reports. All Inbound Positions Follow all equipment safety training, including wearing PPE/harness at all times, never carry passengers without PPE/harness, use the horn when required, maintain safe speeds, and never pull skids directly from bins with an order picker. Monitor equipment and report any issues in a timely fashion to ensure that equipment is well‑maintained and fixed by a trained technician when needed. Meet or exceed the department standards for productivity and accuracy. Adhere to attendance policy by maintaining regular, predictable, on‑site attendance. Maintain a clean work area that is safe and organized. Communicate with Receiving Manager to identify any operational issues or concerns in a timely manner. Other duties as assigned. Shift Schedule 1st Shift A – Monday to Thursday, 7:00 am – 5:30 pm. 1st Shift B – Tuesday to Friday, 7:00 am – 5:30 pm. Wage Starting wage is $23.50 /hr, with the potential raise every 6 months of up to $0.88. Work Environment While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal. Physical Requirements Work is performed while standing and/or walking, up to and including 12 hours/day. Requires the ability to communicate effectively using speech, vision, and hearing. Requires the regular use of hands for simple grasping and fine manipulations. Requires regular bending, squatting, crawling, climbing, and reaching. Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75 lbs. Experience 1 year of relevant experience in a distribution environment; receiving and/or inventory experience preferred. Education This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else. Desired Traits & Skills Are flexible and willing to work in a dynamic, fast‑paced environment. Has exceptional critical thinking and problem‑solving skills. Works well individually and in a team environment. Is able and willing to operate warehouse equipment, including forklifts, order pickers, etc. Has strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding. Can demonstrate the ability to manage multiple assignments and deadlines. Has the ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence. Have a customer‑focused attitude and demonstrate a desire to exceed expectations. Work a full shift which could range from 8-10 hours. Follow all codes of conduct, safety parameters, productivity, and quality standards, as well as attendance policy. Complete and pass all equipment training. Proficiency in using Microsoft Office – primarily Excel, Word and Teams. Business proficiency in the ability to read, write, and communicate in English. Ready to Start Your Career? Are you ready to start your career? If you are up for a growth driven fast‑paced environment to excel in and can embrace change, be a team player and have the desire to make a difference, then this is the career for you! Company Overview The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently. Benefits Medical Vision Dental PTO Paid Maternity Leave Paid Parental Leave Life Insurance Disability Dependent Care FSA 401(k) matching Employee Assistance Program Wellness Incentives Company DiscountsAT&T & Verizon Discount Bonus Opportunities Accident Insurance Critical Illness Insurance Adoption Assistance Available at HQ Locations Only On‑Site Fitness Centers Dog‑friendly Offices #J-18808-Ljbffr