Laboratory Support Technician - Full Time (5:00pm - 1:30am; Rotating Weekends and Holidays)

POSITION SUMMARY: Under the general supervision of the Laboratory Support Services Supervisor, the LST is responsible for providing quality customer oriented laboratory services including specimen procurement, specimen processing and related specialized procedures, and service to effectively communicate information to users of the Laboratory Services in order to ensure the department is able to operate efficiently and to successfully fulfill its mission. LSTs also provide training and guidance to less experienced laboratory support technicians. Position: Laboratory Support Technician Department: Lab Support Services Schedule: Full Time (5:00pm - 1:30am; Rotating Weekends and Holidays) SUPERVISION RECEIVED: Technical Supervisors, Department of Laboratory Medicine ESSENTIAL DUTIES AND RESPONSIBILITIES: The basic responsibilities of the Laboratory Support Technician include: Specimen Processing Customer Service and Communication Teamwork Information System Operation Training Specimen Processing Understands study protocols and processes specimens accordingly. Prepares the workstation with all essential supplies to ensure smooth processing of specimens. Receives and verifies identification of specimens according to laboratory policies and procedures. Labels specimens according to laboratory policies and procedures. Distributes specimens to appropriate lab sections with in specific time frames. Centrifuges and aliquots specimens, and follows all special handling instructions. Processes, prepares, and stores specimens for send out to reference laboratories. Processes random and 24 hour urine specimens. Monitors and records daily temperatures and performs scheduled maintenance of equipment. Customer Service and Communication Communicates and cooperates to improve patient services and the quality of each patient's experience. Demonstrates excellent communication skills with staff members, and phone customers. Establishes positive, professional relationships with coworkers and managers to enhance the efficient operation of the department. Delivers reports in a timely fashion. Respects and follows BMC's rules of confidentiality. Consistently follows through and conveys accurate information. Answers the telephone according to department policy and procedure. Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor. Incorporates Medical Center Values into all undertakings. Teamwork Manages time appropriately and meets BMC standards for attendance and punctuality. Help coworkers on different benches as needed. Follows department guidelines for dress code. Documents activities related to Quality Improvement initiatives. Assists in the pickup and delivery of specimens. Attends department meetings or reviews minutes and documents the review. Performs special procedures as requested by supervisors, assistants, and specialists. Follows established hospital infection control and safety procedures. Information Systems Utilizes technical training and acquires in-depth knowledge of the Sunquest LIS and its functions. Performs Sunquest order/entry, inquiry, crediting, and other basic LIS functions. Performs patient registration functions, including information updates. Ensures current information in the specimen order or comment. Training Assists in training new lab support technicians and students. Commits to self-development by attending one BMC training session per year. OTHER DUTIES: Performs other duties as needed. WORKING CONDITIONS: 1. Works in a clinical laboratory where there is some exposure to unpleasant odors, hazardous materials, toxins and infectious specimens but hazards are limited when proper protocols are followed. 2. Works requires frequent walking and standing, and regular visual strain while closely examining specimens. JOB REQUIREMENTS EDUCATION: High School Diploma EXPERIENCE One year of Phlebotomy, EKG, and/or specimen processing experience is preferred. CERTIFICATIONS, REGISTRATIONS, & LICENSURES: Phlebotomy Certification (ASCP) preferred. Compensation Range: $20.12- $26.02 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to View email address on click.appcast.io or call View phone number on click.appcast.io to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips