Endoscopy Support Specialist I-Southern Colorado

Company Overview Olympus has focused for more than 100 years on making people’s lives healthier, safer and more fulfilling. We live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. Job Description The Endoscopy Support Specialist I position provides positive customer experiences by delivering Olympus service contract customers repair prevention and equipment cleaning/disinfection/sterilization education for their Olympus products. The primary responsibility is to obtain core Olympus product, service and operational knowledge during the initial training period, complete customer service training, develop customer relationship skills, and attend a structured training curriculum with classroom instruction and hands‑on equipment practice and evaluation. The specialist will also learn and implement repair service strategies within a discreet territory to reduce service contract costs, support contract renewals, and create opportunities to increase repair service market share. They will establish, develop, or maintain field contact with key customers, clinicians, and researchers, including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities. This position requires an operational core competence of technical and presentation skills to drive Olympus service business objectives and strengthen the Olympus brand through building strong customer relationships. Job Duties Under close supervision, acquire experience and confidence in supporting targeted customers, local Sales Representative, Field Service Engineers, repair personnel, Service management, and other corporate personnel to provide the highest level of customer support and endoscopy service satisfaction. Acquire experience and confidence in conducting service support calls independently and in a team effort with other corporate personnel as necessary. Mentored and monitored to meet customer service needs, provide solutions for endoscopy equipment service problems, assist customers toward the goal of repair reduction, and demonstrate the ability to develop customer relationships based on trust, loyalty and satisfaction. Trained to secure and grow Olympus service repair business through promotion of Service Contracts for endoscopes, video electronics and reprocessing equipment. Support contract business by performing pre‑contract inspections, scope audits and approaching non‑contract customers to support the value of service contracts and proper maintenance of Olympus endoscopy equipment. Training and mentoring focused on conducting customer educational visits, diagnosing issues relating to endoscopy equipment care, handling, CDS and storage. Receive and comprehend core knowledge to conduct in‑service programs based on identified educational visit needs and assist in customer training to ensure that their endoscopy equipment will be maintained to Olympus standards for maximum operational performance. Learn to establish and maintain customer rapport with key decision makers (Bio‑med, Nurse Manager, Materials Manager, Physicians, etc.) and gain experience to support their endoscopy equipment service requirements and leverage relationships to assist in the growth of Olympus service business. Develop the knowledge and skills required to produce the highest levels of customer engagement and service support. Become familiar with endoscopy equipment applications and products through structured corporate training programs, on‑the‑job training, study of Olympus marketing materials, sales brochures, and available self‑study programs. Obtain instruction and understanding of customer repair cost utilization analyses reports and learn how to review service contract performance and cost consumption versus elapsed time data. Develop skills to assist over‑consuming contract customers to improve equipment utilization and reduce repair costs through an asset‑management focused approach enhancing the performance and value of their Olympus endoscopy equipment. Develop and demonstrate consistent and repeatable equipment demonstrations and the proper and compliant methods to conduct customer in‑service programs. Develop a routine communication schedule with management to exchange information on daily and weekly activities. Maintain all assigned assets including laptop computer, mobile device(s), demo equipment, etc. Submit all required field activity documentation, including travel itineraries, field service reports and expense reports timely, accurately, and as directed. Update service records as required. Trained to accurately perform and report on other MBO related duties as assigned and to meet all goals set and agreed upon with management. Capable of retaining technical knowledge and be evaluated as having the ability to perform and meet all job responsibilities to progress beyond the training period. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities. Perform all other duties as assigned. Job Qualifications Required Valid driver's license and ability to manage, operate, and report on use of assigned company fleet vehicle and/or assigned company rental car. Ability to work flexible hours. Ability to travel with overnight stays by automobile or air to meet customer needs. After one year of employment, must successfully pass the Certified Flexible Endoscope Reprocess (CFER) examination administered by the Certification Board for Sterile Processing & Distribution Inc. and in conjunction with Olympus. If the hire has prior and relevant reprocessing experience the CFER can be obtained before one year of employment. Self‑starter and able to follow management direction with minimal supervision. Technology literate (Microsoft Office, iPhone/iPad). Excellent communication, presentation, and interpersonal skills (including public speaking). High level of personal organization, independent work ethic and results‑attainment oriented. High level of customer interaction and customer service support. Demonstrated decision making ability and resolution management. Perform under pressure and effectively communicate solutions to customers. Understanding of business policies and practices. Demonstrated ability to multi‑task. Preferred Associate’s Degree and/or Surgical Technician certification/degree preferred, or enrollment in accredited program. Minimum of 1‑3 years’ experience in a clinical setting in support of patient care and/or equipment support in endoscopy, hospital, or ambulatory surgery or SPD environment. Minimum of 1‑3 years of field‑based work experience in medical device support. Benefits Equitable Offerings you can count on Competitive salaries, annual bonus and 401(k) with company match Comprehensive medical, dental, vision coverage effective on start date 24/7 Employee Assistance Program Free live and on‑demand Wellbeing Programs Generous Paid Vacation and Sick Time Paid Parental Leave and Adoption Assistance 12 Paid Holidays On‑Site Child Daycare, Café, Fitness Center Connected Culture you can embrace Work‑life integrated culture that supports an employee centric mindset Offers onsite, hybrid and field work environments Paid volunteering and charitable donation/match programs Employee Resource Groups Dedicated Training Resources and Learning & Development Programs Paid Educational Assistance The anticipated base pay range for this full‑time position is $26.03 - $35.14 / hour, plus potential for annual bonus (subject to plan eligibility and other requirements). This pay range represents the National Average of the range, and may vary depending on the location of the individual. At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best‑in‑class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non‑discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact View email address on click.appcast.io. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus View phone number on click.appcast.io). It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: United States (US) | Colorado (US-CO) | Denver | Field Service #J-18808-Ljbffr