Service Coordinator / Dispatcher

Service Coordinator / Dispatcher Location: Lynchburg, VA Company: Riddleberger Brothers, Inc. (RBI), a Comfort Systems USA Company Riddleberger Brothers, Inc. is seeking a highly organized and customer-focused Service Coordinator / Dispatcher to support our Service Operations team in Lynchburg, VA. This position plays a critical role in ensuring timely service delivery by coordinating technicians, managing customer communications, and supporting daily administrative operations. If you thrive in a fast-paced environment, enjoy multitasking, and have strong communication and organizational skills, we'd love to hear from you. What You’ll Do Answer incoming service calls and accurately document customer requests. Dispatch HVAC service calls and schedule technicians based on customer needs and technician availability. Coordinate daily technician schedules and provide technicians with job-related information. Create and issue purchase orders for parts, materials, and vendors. Verify and reconcile technician time entries for payroll processing. Schedule and coordinate preventative maintenance (PM) inspections and services. Maintain open service and PM call lists and communicate updates to technicians and managers. Review completed service tickets for accuracy and billing readiness. Process purchasing card transactions and reconcile receipts. Monitor and maintain technician truck stock inventory. Manage on-call schedules and update answering service systems. Follow up with customers regarding service satisfaction, outstanding quotes, and ongoing service needs. Provide support and backup for other dispatchers and service coordinators as needed. Required Qualifications 3–5 years of administrative experience. Strong computer skills, including proficiency in Microsoft Excel. Excellent organizational and time management abilities. Strong verbal and written communication skills. Ability to multitask and prioritize in a fast-paced environment. Exceptional customer service skills. Reliable attendance and a team-oriented attitude. Preferred Qualifications Service industry or dispatching experience. Experience supporting HVAC, construction, mechanical contracting, or field service operations. Familiarity with service management or dispatch software. Why Join Us? We believe in investing in our employees and providing opportunities for long-term success. When you join our team, you’ll enjoy: Competitive pay: $26.00 - $33.00 an hour or $61,880 - $68,640 a year Comprehensive benefits package Growth and development opportunities Apprenticeship opportunities with a pathway to licensure Scholarship program for employees’ children Employee referral incentives Discounts at major automotive, computer, and cell phone companies Available for certain positions where applicable: Company vehicle Company mobile phone and/or tablet Company uniforms Annual bonus opportunities Supportive team environment and strong safety culture Our Benefits Package Includes: Medical, Dental, Vision, and Life Insurance Short-Term & Long-Term Disability Insurance Accidental Death & Dismemberment Insurance Health Care & Dependent Care FSAs Health Savings Account (HSA) Employee Assistance Program (EAP) 401(k) Plan with Roth IRA option Pet Insurance Generous vacation, holiday, and sick time And much more! Work Environment This position is primarily office-based and requires normal lifting, bending, and other physical activities typically associated with an office environment. Equal Opportunity Employer Riddleberger Brothers, Inc. is an Equal Opportunity Employer. Company History Founded in 1940 by two members of the Riddleberger family, Riddleberger Brothers Inc started as a small plumbing company located in Harrisonburg, Virginia. Through the years the company has seen many changes in business and industry. Technology has continually advanced in mechanical contracting, and with these advances Riddleberger Brothers has adapted and evolved to stay current. One thing that has remained constant at Riddleberger Brothers has been a commitment to providing quality work and excellent craftsmanship. Our company leaders throughout our history have always instilled this dedication to quality, and our employees make that happen. Our eighty plus years in business is in large part due to the many dedicated employees who have worked here over the years. Many of the “old timers” laid the foundation for quality work and excellent craftsmanship and passed it along to others. This foundation is what makes Riddleberger Brothers the premier full-service plumbing, mechanical, service, controls, and design-build company it is today. #J-18808-Ljbffr Riddleberger Brothers, Inc