Field Service Coordinator

Build something that matters.

At Delta Star the work we do has a real impact. Every transformer we build helps deliver reliable electricity to homes, businesses, and communities across North America.

As we continue to grow, we are looking for people who want more than just a job. We are looking for individuals who want to learn, contribute, solve challenges, and build a meaningful career alongside a team that is committed to delivering power at all times.

Summary

Delta Star Inc. is seeking a highly organized and customer-focused Field Service Coordinator to serve as the operational planning and logistics lead for field service projects from project award through mobilization and closeout. This role is responsible for ensuring projects are properly planned, staffed, equipped, scheduled, and positioned for successful execution while supporting customer satisfaction, operational efficiency, and project profitability. If you excel at coordinating complex activities, solving operational challenges, and keeping multiple priorities moving forward, we want to hear from you!

What You'll Do

As a Field Service Coordinator, you will manage the operational planning phase of field service projects, ensuring technicians, equipment, materials, vendors, and logistics are aligned for successful project execution. You'll work closely with Project Managers, Field Service Managers, Sales, Engineering, Supply Chain, Safety, and customers to support seamless project delivery while balancing business objectives, resource utilization, and customer commitments.

A Day in the Life

Your day may include coordinating technician schedules, securing equipment rentals, sourcing materials, resolving resource conflicts, reviewing project budgets, and communicating with customers regarding upcoming service activities. You'll collaborate across departments, monitor project readiness, track expenditures, and proactively address issues before they impact project execution. Through your planning and coordination efforts, you'll play a key role in ensuring field service projects are completed safely, efficiently, and successfully.

Specific Duties

• Lead operational coordination of assigned field service projects from project award through mobilization and closeout.
• Develop and manage project schedules by evaluating customer requirements, technician availability, logistics, equipment needs, and business priorities.
• Coordinate procurement activities, including vendor selection, material sourcing, rental equipment acquisition, and purchasing activities.
• Resolve scheduling conflicts, resource constraints, vendor issues, and operational challenges while balancing customer expectations and business objectives.
• Serve as the primary operational liaison between Sales, Project Management, Engineering, Safety, Supply Chain, and Field Service teams.
• Coordinate personnel, equipment, materials, and logistical requirements to ensure project readiness.
• Maintain project schedules, work orders, purchase orders, and operational records within company systems.
• Monitor project activity and communicate status updates to key stakeholders.
• Review vendor invoices and project-related expenses to ensure accuracy and budget alignment.
• Reconcile discrepancies and support project closeout activities.
• Identify operational risks and implement solutions that improve efficiency, utilization, and project performance.
• Support continuous improvement efforts affecting scheduling, coordination, logistics, and field service operations.
• Ensure customer commitments are met while maximizing technician utilization and project profitability.
• Perform other duties as assigned.

What We're Looking For

We're looking for a proactive and resourceful operational professional who enjoys coordinating complex activities, solving problems, and supporting project success. The ideal candidate is highly organized, skilled at managing competing priorities, and capable of making sound decisions in a fast-paced environment.

Position Requirements

• Associate degree in Business, Supply Chain, Operations Management, Construction Management, Engineering Technology, or a related discipline; equivalent experience considered.
• Minimum of 5 years of experience coordinating field service operations, industrial projects, construction activities, manufacturing support, logistics, or related operational environments.
• Experience supporting industrial field service organizations or large equipment service operations preferred.
• Experience with Microsoft Dynamics 365, CRM platforms, and enterprise business systems preferred.

Skills & Competencies

• Strong operational planning, scheduling, and project coordination skills.
• Ability to independently manage multiple projects and competing priorities.
• Sound judgment and strong decision-making capabilities.
• Knowledge of procurement, logistics, vendor management, and scheduling principles.
• Ability to evaluate operational challenges and implement practical solutions.
• Strong financial awareness and the ability to monitor project expenditures and budgets.
• Excellent communication and relationship-building skills.
• Strong organizational and time-management abilities.
• Ability to work effectively across multiple business functions and stakeholder groups.
• Proficiency with Microsoft Office Suite and enterprise business systems.
• Customer-focused mindset with a commitment to service excellence.
• Ability to remain flexible and adaptable in a dynamic operating environment.

Travel Requirements

Occasional travel may be required to support project planning, customer meetings, field operations, training, and business activities.

Why Our Employees Join, Grow, and Stay

At Delta Star, you will find more than a job. You will join a team that values people, supports growth, and trusts you to make an impact. Whether you're on the shop floor, in the field, or in the office, you will work alongside talented people to solve meaningful challenges, power communities, and build a rewarding career. With opportunities to learn, advance, and contribute, plus a culture built on respect, teamwork, and work-life balance, Delta Star is a place where you can thrive for the long term

Benefits That Support You

We believe that a rewarding career starts with feeling supported both at work and at home. That's why we offer a competitive total rewards package designed to support your health, financial well-being, professional growth, and work-life balance. Eligible employees have access to medical, dental, and vision coverage, retirement savings programs, paid time off, life and disability protection, wellness resources, employee assistance programs, and additional voluntary benefits that help you and your family thrive.

Pay Transparency

We are committed to fair and transparent pay practices. Compensation for this position will be determined within the posted salary range based on factors such as candidate qualifications, relevant experience, internal equity, market competitiveness, skills, and certifications. For union-represented roles, pay is established by the applicable collective bargaining agreement.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement

Delta Star is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.