Operations Manager

Job Description

Job Description

Description:

 

Lead with Purpose: Join Midwest Food Bank as Our Operations Manager!

At Midwest Food Bank’s Florida Division, logistics meets purpose. We’re seeking a hard-working Operations Manager to lead distribution, manage our fleet, and ensure smooth daily operations. Here’s your chance to use your skills to make a real difference. If you’re organized, proactive, and passionate about helping others, we want you on our team!

  Salary Starting at: $57,000 Annually

  Benefits:

• 401(k)
• Paid Time Off
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance

Summary & Mission Statement:

Midwest Food Bank (MFB) is a $548M non-profit organization with 10 divisions in the U.S. and 2 operations internationally. MFB operates with $95M in assets and an annual organizational operating budget of $20M to distribute over $548M in food and disaster relief boxes to 2,400 agencies.

As a faith-based organization, it is the mission of Midwest Food Bank, NFP to share the love of Christ by alleviating hunger and malnutrition; and providing disaster relief. Our vision is to serve those in need with excellence; providing physical and spiritual nourishment.

Position Summary:

The Operations Manager oversees food procurement, logistics, inventory, transportation, and distribution for Midwest Food Bank. The position ensures donated food is secured, received, accurately recorded, stored, and distributed safely and efficiently to partner agencies. The Operations Manager leads through coordination with warehouse, agency, volunteer, transportation, development, and trained operational support personnel and volunteers

Essential Duties & Responsibilities:

• Lead food procurement and logistics, including donated food, local and regional suppliers, brokered loads, load scheduling, and inter-facility transfers.
• Maintain productive operational relationships with food donors, suppliers, transportation providers, and other partners.
• Coordinate incoming and outgoing loads, transportation resources, routes, and distribution schedules.
• Maintain overall accountability for inventory accuracy through receiving, storage, processing, movement, picking, and distribution.
• Ensure receiving documentation, BOLs, donation receipts, inventory records, and required system transactions are completed accurately and timely.
• Oversee Primarius and other operational systems; review significant discrepancies, inventory adjustments, warehouse moves.
• Coordinate periodic physical inventories and ensure differences between physical product and system records are researched and resolved.
• Plan and oversee loadouts, remote/satellite distributions, Hope Packs, disaster relief, and other food distribution programs.
• Coordinate with the Warehouse Manager to ensure safe and accurate receiving, storage, picking, scanning, loading, and warehouse operations.
• Coordinate with the Agency Coordinator on partner-agency needs, orders, schedules, product availability, remote distributions, and agency communication.
• Coordinate with the Volunteer Coordinator to ensure appropriate volunteer support, project preparation, supervision, and lead-volunteer coverage.
• Coordinate transportation operations, including MFB vehicles, drivers, brokered transportation, service needs, inspections, and required records.
• Oversee fleet and GeoTab administrative processes or assign them to appropriately trained personnel; drivers remain responsible for safe transportation, inspections, issue reporting, and return of paperwork.
• Prepare and provide inventory, procurement, distribution, and operational reports to the Executive Director and MFB Central Office as required.
• Complete or ensure completion of required donor reports, certificates, and operational documentation associated with donated food.
• Monitor operational needs for warehouse supplies, equipment, vehicles, trailers, refrigeration equipment, and facility maintenance.
• Support inspections and ensure operational areas comply with MFB policies, safety standards, contractual obligations, regulatory requirements, and applicable laws.
• Develop procedures, training, cross-training, and backup coverage for critical operational functions to reduce single-person dependency.
• Identify and implement improvements that increase inventory accuracy, transportation efficiency, safety, and distribution effectiveness.
• Respond to operational issues and coordinate solutions with staff, volunteers, vendors, partner agencies, and leadership.

Additional Responsibilities: 

• Model MFB's core values: Serving Those in Need, Empowering Volunteers, Embracing Our Communities, Working with Integrity, and Executing Through Teamwork.
• Foster a Christ-centered culture and positive relationships with employees, volunteers, partner agencies, donors, community contacts, and business partners.
• Support the mission of Midwest Food Bank to alleviate hunger and malnutrition and provide disaster relief.
• Participate in staff, operations, safety, transportation, disaster relief, and other meetings as required.
• Perform other duties as assigned.

Qualifications: 

• Minimum 3 years of relevant operations, logistics, warehouse, food distribution, transportation, or related experience; five years preferred.
• Associate degree, in a related field, or equivalent relevant work experience.
• Experience with food procurement, inventory management, warehouse operations, trucking/logistics, or nonprofit food distribution preferred.
• Demonstrated ability to lead employees and volunteers and achieve results through others.
• Strong problem-solving, organization, prioritization, decision-making, communication, and customer-service skills.
• Ability to work effectively with donors, vendors, partner agencies, volunteers, employees, and leadership.
• Ability and willingness to use and learn Microsoft Office 365, Primarius, GeoTab, and other operational systems.
• Ability to understand inventory reports, BOLs, transportation documentation, and operational records.

Work Environment: 

• The position includes office and computer work as well as regular activity in warehouse, loading-dock, and transportation environments. 
• Some in-state travel may be required, with occasional out-of-state travel, evening or weekend responsibilities, and disaster-response activities. 
• May include exposure to noisy conditions, working conditions with dust, fumes, and weather.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job role. Midwest Food Bank, NFP reserves the right to modify activities, duties, and responsibilities at any time with or without notice.

Requirements: