Front Desk

Job Description

Job Description

The Front Desk role is a key position within a small team of 1-5 members, directly reporting to the Clinic Director. This role focuses primarily on administrative tasks and engaging with customers to ensure smooth and efficient front office operations during standard business hours. The individual in this position will manage various responsibilities centered around reception and customer interaction without any travel requirements.

Responsibilities

• Handle reception duties and manage visitor check-ins
• Manage incoming calls and phone handling professionally
• Schedule appointments and maintain calendars
• Perform accurate data entry and maintain records
• Complete insurance verifications accurately electronically using EMR system
• Submit and follow up on insurance authorizations
• Collect and post payments received in clinic and on the phone
• Generate reports on daily or weekly basis as indicated
• Complete and continue ongoing training with EMR and RCM teams as required
• Provide prompt and courteous customer support
• Assist with patient supervision as needed
• Complete other tasks assigned by Clinic Director.

Preferred Qualifications

• Strong customer service skills
• Effective communication abilities
• Proven multitasking capabilities
• Good problem solving skills
• Efficient time management