Guest Services Associate - Overnight - Multi-Resort

About the Company Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, offering vacation ownership, travel membership, and exchange programs. Our dedicated associates help the company achieve its mission to put the world on vacation. Location & Shift WorldMark Kingstown Reef Resort, Orlando, FL. Overnight / 3rd shift. Position Overview As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. Responsibilities Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions. Process cash and credit card transactions strictly following established procedures. Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities. Complete all check‑out procedures and verify that the correct charges and credits are reflected in guest folios. Reserve and confirm reservations for individuals and/or groups. Provide guests with room rate quotes. Respond to guest inquiries and concerns quickly and completely. Qualifications Professional appearance and a positive, can‑do attitude. Excellent communication skills—reading, writing, and understanding English. Ability to solve problems with minimal supervision. Basic math skills and knowledge of proper cash handling procedures. Ability to multitask and work in a fast‑paced environment. Strong attention to detail and organization skills. Basic computer and office skills. Benefits We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week. Medical, Dental, Vision. Flexible spending accounts. Life and accident coverage. Disability. Paid time off, parental leave and holidays (eligible associates only). Wish day paid time to volunteer at an approved organization of your choice. 401(k) with employer match (subject to eligibility). Legal and identity theft plan. Voluntary income protection benefits. Wellness program (provider availability). Employee Assistance Program. Note: Temporary and/or seasonal associates are ineligible for paid time off. EEO Statement We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. Reasonable Accommodations If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email View email address on click.appcast.io, including the title and location of the position for which you are applying. #J-18808-Ljbffr