Crown & Bridge Data Entry Analyst

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united with a single purpose: to prove that healthcare can be better and smarter for everyone. ADMI provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are very pleased to offer an opportunity to join our dedicated team as a Crown & Bridge Data Entry Analyst.

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Key Duties & Responsibilities

Office & Laboratory Liaison

• Act as the primary point of contact between dental offices and commercial labs, ensuring timely resolution of case-related needs.
• Manage rush requests, script changes, scan forwarding, and other time-sensitive lab coordination.
• Respond to office inquiries regarding lab options, workflows, and operational guidance.
• Handle inbound lab inquiries related to case clarification, office locations, and patient documentation requirements.

Trios Integration & Lab Network Management

• Manage the addition and removal of third-party labs within office Trios accounts.
• Obtain approvals for non-preferred lab usage in alignment with organizational policies.
• Maintain detailed and accurate records to ensure compliance, traceability, and reporting readiness.

Cases on Hold – Project Management

• Lead the Cases on Hold initiative using hold lists from the organization’s three largest international labs.
• Distribute targeted notifications to offices regarding cases delayed at the lab.
• Track and report on:
• Number of cases on hold
• Number of cases released and shipped
• Estimated net revenue generated specifically from released hold cases
• Build reporting dashboards to identify and analyze trends, highlight success areas, and pinpoint opportunities for operational improvement.

Commercial Lab Spend Monitoring

• Produce monthly reporting identifying potential lab cost savings opportunities ($1,000+).
• Partner with field teams to support cost-effective lab utilization while maintaining clinical quality.
• Collaborate with clinical leadership and executive teams on spend optimization initiatives.
• Analyze and report trends, successes, and opportunities related to lab spend and margin protection.

Net Revenue Opportunity Development

• Collect and analyze data tied to potential net revenue opportunities across business line operations.
• Collaborate with field leadership and clinical teams to support execution of identified initiatives.
• Track and report performance, trends, and outcomes within the scope of assigned revenue initiatives.
• Support leadership decision-making with clear, actionable insights.

Qualifications

Education & Experience

• High School Diploma or equivalent required.
• Experience working in a fast paced, customer driven environment.
• Desire to exceed customer service expectations.
• Data entry experience.
• Proficient with Microsoft Excel.
• Organized and detail-oriented.

Salary: $18-21/hr

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match