Shelter Client Services Representative - Full-Time

Shelter Client Services Representative

Help create a compassionate, supportive experience for people and animals during some of their most important (and sometimes most difficult) moments. As a Shelter Client Services Representative at AHS, you'll be one of the first points of contact for clients bringing animals into our care. You'll coordinate appointments, welcome clients, process paperwork and payments, maintain accurate animal records, and help connect people with the information and resources they need. This role is a good fit for someone who brings strong customer service skills, stays organized in a busy environment, and can approach emotionally difficult conversations with empathy and enthusiasm.

Benefits:

• Health, dental, and vision insurance
• 401k retirement plan with 4% company match
• 15 days of Paid Time Off in your first year + Paid and Floating Holidays
• Work-life balance

Schedule: Full-Time, 32 hours/week

• Tuesday, Wednesday, Thursday, Saturday
• Shifts: 7:45 AM - 4:15 PM & 11:30 AM - 8:00 PM
• Regular, predictable attendance and punctuality are required
• Schedule may include evenings, weekends, and holidays
• Must attend regular team meetings and one-on-one meetings with your supervisor
• May occasionally work at another AHS location based on department needs
• May occasionally attend off-site meetings or events
• Locations may include Coon Rapids, Golden Valley, and Woodbury

What You'll Do:

• Support Clients and Animals:
• Greet clients and help create a professional, welcoming, and compassionate environment
• Coordinate and process appointments for animals entering AHS care
• Prepare paperwork and ensure required consent forms are completed before services
• Collect payments and schedule walk-in clients for stray animal or emergency appointments
• Answer incoming calls and return client messages
• Respond to client questions and escalate complex concerns when appropriate
• Partner with Veterinary Technicians to help clients understand available options following an animal's evaluation, including additional rehoming resources or humane euthanasia when an animal is not viable for adoption
• Assist the Vet Services team with moving animals from the incoming lobby to exam rooms
• Stay Organized and Connected:
• Accurately monitor and update animal appointments in AHS scheduling systems
• Maintain accurate animal records in PetPoint
• Use AHS scheduling, timekeeping, email, and messaging systems to stay connected with your team
• Communicate positively and professionally with clients, employees, and volunteers
• Help foster an inclusive and welcoming environment for everyone who interacts with AHS

Requirements:

• Experience:
• 2+ years of customer service experience required
• Experience scheduling appointments and/or working at a reception desk preferred
• Skills:
• Excellent customer service and communication skills
• Strong administrative and process-management skills
• Ability to multitask, prioritize, and problem-solve in a busy environment
• Comfortable learning and working across multiple computer systems
• Working knowledge of Microsoft products
• Ability to remain compassionate and professional during sensitive or emotionally difficult interactions
• Physical and Emotional Requirements:
• Ability to remain seated at a desk for prolonged periods
• Ability to lift and carry up to 50 pounds
• Comfortable working in an animal-care environment that may include barking, noise, unpleasant odors, and exposure to cleaning chemicals
• Comfortable with the emotional aspects of animal welfare and veterinary work, including humane euthanasia
• Reliable transportation required