Senior Operations Manager

Senior Operations ManagerOur Senior Operations Managers are responsible for all budgetary, people development, and operations objectives. The Senior Operations Manager is responsible for all aspects of operations or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center.Responsibilities:Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.Sets and clarifies requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:Lift and move totes up to 49 pounds eachRegular bending, lifting, stretching and reaching both below the waist and above the headWalking in the FC and around area with great frequency; facilities are over a quarter mile in lengthContinual standing and/or walking an average of 5 miles dailyAbility to work in construction/distribution environments that may be noisy, unlit, unheated, not air-conditionedAble to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)Basic Qualifications:Bachelor's degree or equivalentWork flexible hours as business demands, including overnight, weekends and holidays7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environmentPrior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.Prior experience with performance metrics, process improvement and Lean techniquesPreferred Qualifications:Interest in long-term career development through assignments in multiple FCs across the nationDegree in Engineering, Operations or related field and MBA preferredExperience with a contingent workforce during peak seasonsAbility to handle changing priorities and use good judgment in stressful situations