Restaurant Manager - Jersey Mike's (32027)

Restaurant Manager - Jersey Mike's

FULL MANAGEMENT JOB DESCRIPTION: We are an award winning, locally owned multiunit franchisee. Our team at Jersey Mikes is looking to grow our management team. The management team is coach, mentor and leader of their business unit. These teams of dedicated professionals contribute and model great service, positive energy and dedication to the success of each and every member of their team, and our amazing customers every single day!

MANAGER JERSEY MIKES - $60,000

Hourly wage starts at $23.75. Managers earn a biweekly bonus equal to 10% of customer tips. In addition to a quarterly performance bonus. A new manager has the potential to earn an average of $60,000+ per year. Lets talk! We are interested in speaking with experienced, service-oriented members of their communities regarding career opportunities in leadership: We want to make sure you and your family is taken care of. Compensation also includes access to group health benefits including medical, dental, vision, paid life, short/long term disability, 401(k) with employer contribution and generous PTO. We are a family-owned business and it shows. We lead with compassion in service of our community. We are dedicated to creating opportunities for success and teamwork for all team members.

ESSENTIAL FUNCTIONS / MAJOR ASSIGNMENTS

• Ensure total customer satisfaction through the delivery of a quality product and excellent customer service by restaurant personnel.
• Respond positively and quickly to customer concerns and correct problems before they affect customers.
• Supervise and direct employees customarily and regularly during work hours.
• Works independently and uses own discretion and judgment in executing duties and responsibilities.
• Train, coach and provide regular performance feedback (positive and corrective) to motivate and improve the performance of all employees.
• Evaluate employees' performance and hold employees accountable for meeting performance standards.
• Communicate team goals and expectations to all employees; coach employees toward achieving goals, recognize and reward employees who contribute to goals.
• Make employment decisions regarding: hiring, discipline, advancement, termination, compensation.
• Develop and execute the business plan for the restaurant.
• Analyze business performance, monitor controllable costs and initiate appropriate corrective actions when necessary.
• Utilize labor effectively to meet budgets while ensuring high quality of QSC.
• Execute company-wide marketing programs.
• Identify and develop local restaurant marketing strategies to maximize sales.
• Ensure business and personnel practices are conducted according to state and federal laws and consistent with company policies and procedures.
• Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees.
• Continued education including franchise specific certifications.
• Transport cash deposits to bank in a secure personal vehicle.
• 100% attendance.
• Model and promote all shared company values including compassion, communication and collaboration.
• Any and all other duties assigned.

RESPONSIBILITY, SKILL, EFFORT, KNOWLEDGE, WORKING CONDITIONS

1. Skills

• Providing outstanding customer service.
• Able to take initiative and problem solve.
• Financial/analytical aptitude including planning, budgeting, scheduling and P&L management.
• Strong organizational, planning and time management skills.
• Excellent interpersonal communication.
• Positive attitude.
• Team-oriented, adaptable, dependable and strong work ethic.

2. Effort

• Interact with customers and professionally handle the most difficult and critical service issues that may arise.
• Must be able to read/write/speak English.
• Constant standing, twisting, reaching, grabbing, combined with periods of pushing, pulling and lifting up to 50 pounds.

3. Knowledge

• High school diploma or equivalent.
• Minimum 2 years' experience in a team/shift leader position (in a restaurant, retail, or convenience store).
• Jersey Mike's phase 1 & 3 certification, and attend phase 2 within first 12 months.
• Must be knowledgeable regarding employment law and Human Resources Practices.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
• Basic math.
• Basic computer knowledge.
• Food handler's permit.
• Valid driver license, with clean driving record and sufficient liability coverage.

4. Working Conditions

• Sometimes involve exposure to excessive heat and cold associated with kitchen environment.
• Exposure to various foods, cleaning chemicals, sharp utensils, and hazardous food preparation equipment.