Remote Client Success Manager (FL/GA) - Revenue Growth

Client Success Manager (Remote - FL/GA) 700Credit is looking for a reliable Client Success Manager to support the team from Florida or Georgia. As a Client Success Manager, you will be a cross‑trained, multi‑skilled specialist responsible for protecting existing revenue by retaining current clients. The role involves proactively reaching out to clients to discuss results, best business practices, training, reporting, upsell, and product lead generation. You will handle client issues, reduce churn, increase revenue, and ensure client satisfaction. Summary As a Client Success Manager, you will protect existing revenue by retaining current clients, proactively engaging them, and supporting upsell and cross‑sell opportunities. You will also resolve service complaints, manage cancellations, and drive the client's success with 700 Credit products. Responsibilities Manage an assigned group of clients: build and maintain strong relationships with dealerships and dealership groups to ensure their success and satisfaction. Identify business opportunities: analyze existing client accounts and identify opportunities to drive revenue growth. Implement Quick Products: guide clients through the onboarding and implementation process of Quick Products, ensuring seamless integration. Act as a trainer and coach: provide ongoing training, support, and coaching to clients, helping them maximize the value of 700 Credit products. Resolve client issues: address and resolve client concerns, working to ensure all issues are effectively handled. Assist in product launches: support Affiliate and 700 Credit product launches, including post‑launch evaluation and gathering client feedback to ensure a positive customer experience. Analyze business processes: review client business processes related to the usage of 700 Credit Quick Products and provide recommendations for improvement. Conduct impactful meetings and presentations: lead meetings with key dealership personnel, focusing on the value of 700 Credit products and continuous process improvement. Engage clients regularly: schedule and lead regular virtual and in‑person meetings with clients to discuss product usage, identify new product opportunities, and foster strong relationships. Communicate new product features: keep clients informed of new product features and updates, ensuring they are aware of new capabilities. Develop retention strategies: create and implement strategies to enhance customer retention and drive increased engagement. Perform product audits: conduct regular audits of client product usage to identify areas for improvement and optimization. Gather and analyze customer feedback: collect and analyze customer feedback to develop new techniques and strategies that improve retention and satisfaction. Provide exceptional customer service: ensure a high level of customer service is consistently provided to clients, maintaining satisfaction and loyalty. Generate cross‑sell opportunities: work closely with the sales team to identify and create opportunities to introduce additional products and services to clients. Document client interactions in Salesforce: ensure all client interactions, communications, and updates are accurately documented in Salesforce for tracking and reporting purposes. Requirements 2+ years of experience in customer service or account management roles. In‑depth knowledge of the automotive industry. Familiarity with dealership operations and the ability to train and implement best practices for 700 Credit products. Strong organizational skills with attention to detail. Excellent phone etiquette and customer service abilities. Bachelor’s degree preferred or equivalent professional experience. Willingness to travel as needed. Bilingual in English and Spanish is a plus. #J-18808-Ljbffr 700Credit