System Administrator - BMC Remedy

Position Summary / Career Interest Systems Administration provides design, implementation, maintenance, and support services for server level enterprise applications and medical devices. System Administrators (SysAdmins) are responsible for maintaining end‑to‑end knowledge of, assessing the impact of organizational change on, and identifying the opportunities and threats surrounding the systems they support. Systems Administration also assists ancillary IT groups (Radiology, Lab, Pharmacy, etc.) as a tie back to HITS (Health Information Technology Services) and an escalation point for systems issues. Position Title System Administrator - BMC Remedy Broadmoor Campus Broadmoor Campus Responsibilities and Essential Job Functions Serves as a Tier-II support resource, engaging other team resources as necessary and as defined by support processes. Functions as a coordination point for issues related to systems between all IT teams. Acts as an escalation point for issues with assigned systems that cannot be resolved in TRC. Maintains usable systems for end‑users with the ability to work with vendors or other outside resources as well as internal hospital teams to resolve system issues within service level agreements. Maintains documentation on the systems technical configuration, contacts and functionality. Contributes and maintains common troubleshooting tips in the designated knowledge base. Keeps current vendor and system data owner’s contact information in the designated location. Maintains relevant training materials for systems. Plans and schedules system upgrades and updates, including coordination with other HITS teams, vendors, users, interfaces, and other systems that feed or accept information from the system. Includes server as well as workstation updates. Follows department change request processes. Protects hospital assets and information by maintaining secure systems. Follows organizational policies and processes surrounding access management, regulatory compliance, systems architecture, disaster recovery, vendor management, and others to support security and integrity of organizational and patient data. Verifies application logs and other monitoring tools to resolve issues that could cause data integrity issues. Ensures retention periods for application data follow hospital and regulatory requirements. Verifies that systems are completing a normally scheduled and approved backup methodology and that systems/data can be restored in the event of a failure or disaster. Includes completion of disaster recovery plans (DRP) and other documentation related to disaster recovery (DR) and high availability (HA). Maintains knowledge of applications and functional areas entering application data. May have responsibility for entering application data as required. Data entry should not include patient health information unless directly approved by management. Manages application methods used to control print queues and printing workflow. Creates, schedules, distributes, and prints reports using application functionality. Models, designs, monitors, and supports system interfaces in conjunction with dedicated interface staff and other teams. Maintains documentation surrounding the flow of data between systems. Possesses intermediate problem‑solving skills to resolve application, workstation, and server issues under stressful conditions. Uses appropriate methods of escalation to both internal and external resources. Subject matter expert for assigned systems including design, interfaces, end‑user workflow, and end‑to‑end system knowledge. Monitors vendor road‑maps and communicates points of interest. Communicates effectively with system vendors to maintain working relationships and proper systems support. Verifies vendor actions meet the expectations of the hospital and reviews statements of work (SOW) and quotes for accuracy and appropriateness. Has an advanced understanding of technical concepts including databases, networking, hardware, software, interfaces, medical devices, desktop support, operating systems, and others as necessary. Performs analysis for new system requests. Uses technical knowledge to ask relevant questions during systems analysis to create implementation plans with mild supervision. Verifies the design and equipment required for implementation of new systems. Coordinates with all internal and external resources required to ensure new system installation adheres to hospital standards and meets regulatory requirements. Develops plans for migration, consolidation, or archiving of data from legacy system where applicable. Functions as a project manager on projects that do not require an assigned project manager from the Project Management Office. Follows the correct PMO process and completes appropriate PMO documentation. Coordinates with PMO to set up time tracking and documents hours in the PMO system. Ensures appropriate requests for funding are completed and coordinates other resources as required. Mentors, trains, and shares knowledge with team members. May include training of new employees/interns, formal mentorships, other Systems Administrators, and serving as a source of knowledge for Systems Administration tasks and staff. Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department. These statements describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary depending on your department or unit. Other duties may be assigned as required. Required Education and Experience Bachelor’s Degree in Information Systems or related field or 2:1 equivalent experience High School Graduate 5 or more years of experience in a related Information Systems field Preferred Education and Experience Master’s Degree in Information Systems or related field 3 or more years of experience in a healthcare setting Preferred Licensure and Certification Technical certifications related to ITIL, Windows Administration, Linux Administration, or other IT or System related field of study. Position also requires demonstrated knowledge or experience in: ServiceNow and BMC. Time Type Full time Job Requisition ID

R-55517

Important Information For You To Know As You Apply The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion. The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on click.appcast.io. Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP. #J-18808-Ljbffr The University of Kansas Health System