Family Support Specialist

Salary: $22.71 - $24.08 Hourly
Location : Sophie Beaumont Building, 111 N. Jefferson St. Green Bay, WI
Job Type: Full-time
Job Number: View phone number on click.appcast.io
Department: Human Services - Community Services
Opening Date: 06/25/2026
Closing Date: Continuous


Job Summary
The Family Support Specialist (FSS) is responsible for working directly with clients and Child Protective Services Case Managers. The primary role of the FSS is to develop working relationships with families to provide service coordination, support, and training to assist families in meeting the needs of their children and enhancing a parents' parental protective capacity. This position will require the ability to work individually and with small groups of clients on tasks including, but not limited to, money management, parenting skills, personal hygiene, nutrition, housing, safety services, and supervising family interactions.

Essential Duties
Arrange, coordinate and plan family interaction visits when children are placed outside of the family home.

Provide transportation to and from family interaction, community visits, or medical appointments when necessary.

Encourage, model, and coach appropriate early childhood practices, parenting skills and behavior management/modification techniques that are evidence based approaches. Promote self-reflection by caregivers on actions to determine the effectiveness of actions or practices within daily routines.

Coordinate referrals to services and related agencies to meet the needs identified in the care plan.


Assist with identifying and establishing natural and professional support in the community.

Partner with families and the assigned case manager to develop an individualized plan/goals for the family that is based on information collected through the assessment and family interviews to address medical, social, educational, and other services needed to further family goals, plans, and success strategies.

Safeguard and maintain individual records to keep consumer files complete, confidential, and in order. This includes filing consumer documents in secure areas; adhering to the recommended organization of components of individual files; and obtaining and documenting Releases of Information agreements prior to sharing private consumer information with others.

Develop a personal knowledge of topics related to parent requests through use of literature, personal contacts, electronic resources, and professional development. Share information and resources regarding developmental milestones.

Work with families in an empathic, professional, and objective manner.

Maintain a flexible schedule to accommodate program and client needs that may include evenings and weekends.

Participate in training opportunities to maintain individual and organizational competency in assigned areas of responsibility.


Attend meetings and coordinate services with other team members as necessary.

Ability to exercise a high level of independent responsibility, judgement, and initiative in evaluating and completing work assignments.

Handling non-public confidential information in accordance with department policies and practices, as well as local, State, and Federal law.

Other job duties as assigned by supervisor.

NON-ESSENTIAL DUTIES:

Performs related functions as assigned.


MATERIALS AND EQUIPMENT USED:

General office equipment
Computer, Microsoft Office Applications (Word, Outlook, TEAMS, Excel), eWisacwis

Minimum Qualifications Required

Education and Experience:

• High school diploma - an associate degree in a human services field preferred.
• Two years related experience in child development and behavior requested.
• Valid drivers license

Knowledge, Skills & Abilities


Knowledge of general office procedures and practices.


Knowledge of human behavior.


Knowledge of and ability to utilize a computer and the required software.


Ability to plan and organize work to make effective use of time.


Ability to accept new ideas and ways of accomplishing purposes with understanding of need to deal with existing system.


Ability to establish and maintain effective working relationships with the team, clients and the public.


Ability to communicate effectively both orally and in writing.


Ability to work the required hours of the position.


Ability to set professional boundaries with clients and coworkers.


Ability to identify, discuss, and mitigate biases related to the provision of services to diverse client groups.

PHYSICAL DEMANDS:
Lifting 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds.

Intermittent standing, walking and sitting; occasional driving.

Using hand(s)/feet for repetitive single grasping, fine manipulation, pushing and pulling, and operating controls.

Occasional bending, squatting, climbing, reaching, and grappling; frequent twisting.

Communicating orally in a clear manner.

Distinguishing sounds at various frequencies and volumes.

Distinguishing people or objects at varied distances under a variety of light conditions.

This position description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirement of this job. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.
Brown County is an E-Verify employer. Click the links below for more information.
Brown County offers a substantial benefit package. Here is some information:

Eligible Employees:
You may enroll in the Brown County benefits if you are an employee classified as a 0.5 FTE (full-time equivalent) working at least 18.75 or 20 hours per week.


Health Care:
Emplify Health by Bellin Nearsite Healthcare: Those enrolled in the County's health plan can access primary care, urgent care, lab work, physical and occupational therapy services at designated Bellin locations at no cost to the plan member.
Bellin Health FastCare: This convenient care clinic offers employees and dependents enrolled in the health plan to seek care at any FastCare location at no cost.
Teladoc: Offered at $0 employee cost.

Employee Assistance Program (EAP):
Offered through AllOne Health at $0 employee cost.


Medical Benefits:
Brown County's medical plan is administered by UMR. CVS Caremark administers the prescription drug benefits portion. We have a tiered system for employee contributions.
Dental Plan:
Brown County offers two dental plans, Delta Dental allows you to choose any dentist while the Care Plus plan requires you to see a Dental Associates dentist.


One Pass Select gym program:
We offer a subscription-based fitness and well-being program that supports a healthier lifestyle.


Vision:
We offer a voluntary vision plan through EyeMed Insight Network.


Flex Spending:
Healthcare FSA is offered as a cost savings tool to help with common medical expenses not covered by your insurance.


Student Loan Forgiveness Program
Also, working for the County means you can apply for student loan forgiveness after 10 years of employment based on qualifications. Learn more here:

We also offer Accident Insurance, Cancer Insurance, Critical Illness Insurance, Life Insurance and Pet Insurance.