MDD Associate General Manager

Job Description

WHO YOU ARE

Our leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur, by acting as a strong brand representative in the community you will grow your business through client relationship management and events. We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader. As an Associate General Manager, you will support the development of an energetic team that is focused on maintaining exceptional levels of customer service.

WHAT YOU WILL DO

Business development

• Analyze the business, propose to General Manager action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
• Constantly review along with General Manager the sales and KPIs performance of the store
• Support the General Manager in preparing periodical reporting on competitors, product, potential opportunities
• Analyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivity

Team Management

• Support the General Manager in follow up with every team member on their monthly and yearly objectives to develop behavior, performance and capabilities
• Contribute to create and foster a dynamic environment. Enhance team spirit, promote teamwork and maintain harmonious staff relations
• Motivate team and build positive morale to drive results through accountability and celebrating successes
• Coordinate and make sure staff follow Company guidelines and are held accountable for achieving set goals
• Following the General Manager direction, make sure that the team strive for high performance standards through effective training and coaching, dedicating always the right attention to the in-store follow-up after trainings delivered on the brand, products, operations and soft skills
• Participate in the daily and weekly in store briefings to motivate, set objectives and show how to reach them
• Support with informative and inspiring participation the new staff onboarding experience
• Assures staff is groomed, inviting, professional, and knowledgeable on product and related company information
• Assist General Manager in training and development of staff

Client Management

• Ensures superior customer service standards, through constant follow up with the team, to deliver the Versace experience
• Be a brand ambassador and build relationships with Versace clients. Be an example for the team by engaging in customer interactions
• Encourages team members to focus on what they would like their clients to feel during a Versace experience
• Develop and expand customer base by capitalizing on high-profile clientele and sales

CRM

• Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunity
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients
• Support the organization of in-store and promotional events, liaising with merchandising and PR team

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levels
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU’LL NEED TO HAVE

• 2-4 years’ experience in retail management – luxury experience preferred
• Bachelor’s degree in Fashion or Business preferred
• Full understanding of specialty retail and store operations
• Computer skills, including operation of retail point of sale system, Word, Excel and email
• Strong interpersonal skills, an ability to maintain long-term relationships with clients, and an understanding of the needs and changes of the market
• Good team management skills, with the potential to develop people personally and professionally
• Confidence, organization skills, critical thinking and problem-solving skills
• Exceptional verbal and written communication skills
• Ability to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilities
• A positive and constructive approach, sales focused with the ability to take ownership

WE’D LOVE TO SEE

• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• A positive, outgoing, high-energy personality able to thrive within a high paced environment