Director of Membership

Job Description

Job Description

Description:

Director of Membership

Procurement Professionals Alliance (PPA)
Department : Membership
Reports To : Deputy Chief Administrative Officer
Salary Range : $83,150–$97,700

About the Role

As the primary point of contact for members, you will also serve as a visible ambassador for PPA, representing the organization with energy, professionalism, and a welcoming, member-first approach. You'll regularly connect with members both virtually and in person through conferences, organizational events, and outreach activities throughout the year. You will be the face of membership, building strong relationships and ensuring every interaction reflects the value of belonging to PPA.

What You'll Do

• Lead the implementation and launch of a new Association Management System (AMS), ensuring successful adoption across staff and members.
• Develop and execute strategies to grow, engage, and retain PPA members.
• Serve as the primary, front-facing contact for membership questions, support, and onboarding, acting as a welcoming and enthusiastic ambassador for the organization.
• Oversee membership records, applications, renewals, and data integrity within the AMS.
• Lead member engagement initiatives, including webinars, outreach, and committee participation.
• Represent PPA at events, conferences, and member interactions with a positive, approachable, and professional presence.
• Track membership trends and key performance metrics to inform organizational strategy.
• Partner with Marketing, Finance, and executive leadership on member communications, dues, and strategic initiatives.
• Support board elections, governance activities, and membership-related projects.
• Manage and mentor membership staff while fostering a culture of exceptional service.

Requirements:

What We're Looking For

Required

• Bachelor's degree in Business, Public Administration, Marketing, Communications, or a related field (or equivalent experience).
• 5+ years of membership, association, or customer engagement experience.
• 2+ years of leadership experience managing projects, programs, or teams.
• 2+ years of demonstrated experience working with or implementing an Association Management System (AMS).
• Strong interpersonal skills with the ability to serve as a confident, outgoing, and engaging representative of the organization.
• Excellent communication, relationship-building, and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities.

Preferred

• Experience with nonprofit or public-facing professional associations.
• ASAE or similar association management certification.
• Experience leading or supporting a major system implementation or organizational change initiative.

Why Join PPA?

At PPA, you'll help strengthen the public procurement profession by creating meaningful experiences for thousands of members across North America. You'll play a key role in a major organizational transformation through the launch of a new AMS, while serving as a visible ambassador for our membership community.

You'll work alongside a collaborative team that values innovation, service, and continuous improvement while having the opportunity to shape the future of our growing membership program.

Travel : This role includes regular travel to conferences, member events, and organizational meetings, typically averaging about one trip per month, though travel may vary throughout the year.