IT Support Specialist

Job Description

Job Description

Job Title

IT Support Specialist

Company Overview

A private investment and services organization based in Los Angeles, California is seeking a highly capable IT professional to support a dynamic, high-performance environment with a strong focus on VP and executive-level support. The organization prioritizes operational excellence, discretion, and seamless technology experiences, delivering high-touch support to both internal teams and senior stakeholders. This role is critical in maintaining a reliable and efficient IT environment across office and remote settings.

Role Summary

The IT Support Specialist will serve as a hands-on IT generalist, providing comprehensive technical support with a strong emphasis on executive-level service in Los Angeles, California. This role focuses on delivering white-glove support to senior leaders while maintaining day-to-day IT operations across systems, devices, and infrastructure. The ideal candidate brings broad technical expertise, strong customer service instincts, and the ability to operate independently in high-trust environments.

Key Responsibilities

• Provide high-touch, white-glove IT support to executives and end users, both onsite and remotely
• Troubleshoot and resolve issues across hardware, software, networking, and mobile devices
• Support and maintain end-user environments including laptops, desktops, printers, and collaboration tools
• Administer and support conference room and video conferencing technologies
• Manage onboarding/offboarding processes, including equipment setup and access configuration
• Maintain core IT systems including operating systems, applications, and network connectivity
• Partner with external vendors for system maintenance, upgrades, and issue resolution
• Support basic IT security best practices and ensure secure usage of devices and systems
• Proactively identify opportunities to improve IT processes, user experience, and system reliability
• Provide clear communication, training, and guidance to users on technology tools and best practices

Compensation & Benefits

• $90,000 - $130,000 base salary with discretionary bonus
• Comprehensive health, dental, and vision insurance
• Paid time off, including vacation and sick leave
• Opportunity to work in a high-impact, trusted IT role supporting senior leadership

Additional Details

• Onsite role with occasional travel to additional locations
• Hybrid support environment with both in-office and remote responsibilities
• High level of autonomy and direct interaction with executive stakeholders
• Requires flexibility and responsiveness to support business-critical needs

Required Qualifications

• 5+ years of experience in IT support with a strong generalist skill set
• Proven experience supporting executives or senior stakeholders in a high-touch environment
• Broad technical knowledge across systems, networking, hardware, software, and cloud platforms
• Strong troubleshooting skills across Windows, macOS, and common business applications
• Experience with networking fundamentals (DNS, DHCP, connectivity, wireless environments)
• Excellent communication and interpersonal skills with a service-oriented mindset
• High level of discretion and professionalism when handling sensitive information
• Ability to prioritize and manage multiple requests in a fast-paced environment

Preferred Qualifications (Nice-to-Haves)

• Experience in private, financial services, or high-touch professional environments
• Exposure to cloud platforms such as Microsoft Azure
• Familiarity with basic cybersecurity principles and endpoint protection practices
• Relevant certifications or technical training in IT support or systems administration
• Degree in Computer Science, Information Systems, or a related field