Quality Control Specialist

Overview Job Title: Quality Control Specialist Department: Operations Reports To: Operations Manager Position Summary: The Quality Control Specialist is responsible for protecting property standards and guest readiness across the property portfolio through active communication, site inspections, preventative system checks, and reporting. This role serves as the eyes and standards enforcement arm in the field, conducting periodic walkthroughs, auditing procedural templates for team execution in Breezeway and ensuring homes consistently align with Big Easy Management standards. This role also serves as the primary liaison to housekeeping teams, escalating concerns and initiating tasks when management, maintenance, or administrative action is needed. Company Standards Big Easy Management Standards At Big Easy Management, quality control is not just about cleaning and maintenance. It is a core part of the guest experience, review performance, and owner trust. The QCS role is expected but not limited to: Work proactively to eliminate avoidable problems before guests encounter them Hold a high bar for cleanliness, functionality, safety, presentation, and guest readiness Identify, document, and escalate problems appropriately to support timely operational resolution Maintain systems and processes that assure consistency Communicate clearly, directly, and proactively with cleaners, operations, and leadership Contribute to a culture of accountability, responsiveness, teamwork, and continuous improvement Key Responsibilities Housekeeping Liaison Serve as the primary point of contact and liaison for housekeeping teams across the full portfolio, maintaining consistent communication and escalating operational concerns as needed Provide supportive, real-time feedback to housekeeping teams and leads regarding recurring quality concerns, reinforcing standards and helping prevent repeat issues Quality Control & Inspections Conduct periodic pre-arrival inspections of units to ensure readiness and adherence to quality standards, prioritizing luxury properties, spot-checks, recurring issue trends, and high-priority stays Proactively identify opportunities for property improvements, operational consistency, or quality enhancements and present recommendations to the Operations Manager Perform ongoing quality control checks across all properties to maintain consistency Audit and refine Breezeway cleaning and inspection templates tailored to the operational and quality needs of individual properties Complete weekly inspections for luxury management properties and maintain detailed reporting Identify and document housekeeping, maintenance, safety, or readiness issues requiring action Maintain clear reporting around inspections, deficiencies and recurring quality issues Support preventative quality control by identifying gaps in Breezeway templates, recurring inspection failures, or standards inconsistencies across the portfolio Support minor operational spot-fixes when reasonable and necessary Inventory & Consumables Management Serve as a field feedback loop for housekeeping inventory and consumables, communicating supply needs, recurring shortages, or operational concerns to the Inventory Lead. Audit and verify the accurate removal and use of housekeeping consumables at properties, identifying discrepancies, missing inventory, or process inconsistencies for operational follow-up Collaborate with the Inventory Lead to identify operational opportunities for improved supply consistency and quality Financial Oversight & Invoicing Audit and review housekeeping invoices for accuracy and completeness prior to submission, ensuring billed work aligns with documented services and property standards Company Collaboration & Culture Work collaboratively across Operations, Housekeeping, Maintenance, and internal teams to support clear communication and operational follow-through Communicate inspection findings, recurring issues, and property concerns clearly and quickly Help reinforce a culture of accountability, responsiveness, and high standards Qualifications Detail-oriented with a strong focus on quality and consistency Bilingual (English/Spanish) skills are a plus but not required Ability to lift 50 pounds Ability to travel between properties as needed, reliable personal vehicle required Strong communication skills and a positive attitude Comfortable working within spreadsheets and our task management software, Breezeway. Important: Applications will only be reviewed after the personality assessment is completed. The assessment takes approximately 15–20 minutes and is designed to detect outside assistance, so please complete it independently- Compensation & Benefits

• 23 hour
• 150 monthly vehicle stipend

Health insurance options with company contribution 12 days Paid Time Off, accrued. Company holidays Laptop provided Direct access to leadership and meaningful input into how operations are built and improved #J-18808-Ljbffr Big Easy Management