Bilingual Spanish/English Financial Customer Specialist

Must be bilingual in both Spanish and English to be qualified for this role. Location: 1725 W. GREENTREE DR. #101, TEMPE, AZ 85284 Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO and much more! Career Advancements State of the Art Game Room Superior Employee Engagement Program The Customer Service Representative is responsible for providing quality customer service for financial/banking customers that consistently meets or exceeds Company standards of excellence and customer expectations. The Customer Service Representative is directly responsible for handling inquiries from customers while displaying great financial customer service skills to ensure the highest level of customer satisfaction. Answers inquiries from customers and quickly assesses customer needs and proactively provides solutions Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Answers the phone in a pleasant and professional manner. Document the resolution and follow up with the customer as needed. Maintains customer records by updating account information Communicates effectively with other departments to resolve customer issues. Follow-up with the client on special cases presented by the customer to reach a solution Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor Required Skills Bilingual in Spanish and English Good mathematical skills Excellent ability to multi-task using multiple screens and systems while communicating with customers Excellent customer service, organizational, and communication skills Must be a good decision maker with good time management and problem solving skills Proven ability to handle financial calls and inquiries with empathy and professionalism Must have good decision making and problem solving skills Required Experience and Qualifications High School Diploma or GED required. 18 years of age or older Minimum of (1) year of financial customer service experienceMinimum of (1) year call center experience Typing of 35 WPM required Desired Skills and Experience Microsoft Office, Outlook and Excel experience TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law. #J-18808-Ljbffr TransPerfect