Customer Service Representative

Job Description Job Description Commerical Sales Customer Service Representative
Reports to: VP of SALES & MARKETING
FLSA Status: Non-Exempt Salary Range: $24-27/hour

Position Description: The Commercial Sales Customer Service Representative is responsible for coordinating and assisting with Commercial orders and assisting VP of Sales & Marketing as needed.

Key Performance Outcomes: Customer Satisfaction

Key Responsibilities:
Respond to email, phone inquiries and other customer service-related issues from Commercial customers.
Provide receipt/acknowledgement to customers on all inquiries.
Issue customer communications regarding pricing and availability on parts as directed by sales.
Consult with Commercial Sales team to answer questions or distribute information.
Prepare estimate orders for commercial customers.
Enter parts, equipment, and repair orders. Update information as necessary.
Coordinate with other departments to ensure efficient flow of orders, including assisting in shipping/freight arrangements if necessary.
Maintain customer contact database.
Assist in preparation for Tradeshows.

Qualifications:
Education/Certification: Associate degree or higher
Required Knowledge: General Computer knowledge, Microsoft Office; Fluency in English; Spanish speaking is a plus. Knowledge of INFOR Syteline and EDI is a plus.
Experience Required: 3 to 5 years’ experience in Customer Service, manufacturing company experience preferred.
Skills/Abilities: Excellent communication skills both written and oral.

Job Expectations: Ability to operate normal and customary equipment/technology used in a business environment, with or without accommodation. While performing the duties of this job, the employee is regularly required to use hands and fingers; reach with hands and arms; and talk or hear. The employee is required to sit for extended periods.

Note: This description is not an exhaustive list of all role responsibilities, skills and standards required. Other responsibilities, skills and standards may be added. Management reserves the right to add or change requirements at any time.

Company Description C. Cretors & Company, established in 1885, is a leader in the multi-billion U.S. concession business, and is widely credited as being the catalyst for the creation of the modern concession industry with the original popcorn machine patent. Today, we are the leading designers and manufacturer of Concession, Food Service and Food Processing equipment that provides worldwide solutions and is long considered the cornerstone in the industry.

The Foodservice Equipment division, established in 1885, introduced the first patented steam driven popcorn machine that popped corn in oil. The Foodservice Equipment Division has expanded to include cotton candy, warmers, dispensing systems and other specialty equipment. A wide selection of caramel and savory coated popcorn and roasting equipment has been developed and is quickly expanding into gourmet retail popcorn shops and other specialty food outlets.

The core values of quality craftsmanship and technical innovation that guided Charles Cretors more than five generations ago continue to be the hallmark of all Cretors products today. The engineers and designers in these divisions continually dedicate themselves to developing new equipment design while striving for product excellence.

The Food Processing Systems division, established in 1967, patented and introduced a continuous production line featuring a hot air fluidized bed oven for high-volume popcorn production. The production line has been adapted to produce other snack foods, cereals, and specialty products.

C. Cretors & Company was originally founded in Chicago, Illinois. As of 2026, we continue to manufacture in Illinois, where it continues to be family owned and operated.

We are a fifth-generation family owned and operated company in Wood Dale Illinois.

Come join us and be a part of our family. We cant wait to meet you! Company Description C. Cretors & Company, established in 1885, is a leader in the multi-billion U.S. concession business, and is widely credited as being the catalyst for the creation of the modern concession industry with the original popcorn machine patent. Today, we are the leading designers and manufacturer of Concession, Food Service and Food Processing equipment that provides worldwide solutions and is long considered the cornerstone in the industry. \r\n\r\nThe Foodservice Equipment division, established in 1885, introduced the first patented steam driven popcorn machine that popped corn in oil. The Foodservice Equipment Division has expanded to include cotton candy, warmers, dispensing systems and other specialty equipment. A wide selection of caramel and savory coated popcorn and roasting equipment has been developed and is quickly expanding into gourmet retail popcorn shops and other specialty food outlets.\r\n\r\nThe core values of quality craftsmanship and technical innovation that guided Charles Cretors more than five generations ago continue to be the hallmark of all Cretors products today. The engineers and designers in these divisions continually dedicate themselves to developing new equipment design while striving for product excellence.\r\n\r\nThe Food Processing Systems division, established in 1967, patented and introduced a continuous production line featuring a hot air fluidized bed oven for high-volume popcorn production. The production line has been adapted to produce other snack foods, cereals, and specialty products. \r\n\r\nC. Cretors & Company was originally founded in Chicago, Illinois. As of 2026, we continue to manufacture in Illinois, where it continues to be family owned and operated.\r\n\r\nWe are a fifth-generation family owned and operated company in Wood Dale Illinois. \r\n \r\nCome join us and be a part of our family. We cant wait to meet you!