Field Support Specialist (On-Call)

Field Support Specialist (On-Call) Location: Detroit, MI 48226 | On-site We are seeking a dependable, service-driven professional to provide on-site coverage and operational support across client locations in the San Francisco area. This floating position supports business continuity when regular staff are out of the office or when additional project coverage is needed. What You’ll Do This role focuses on office services support, service delivery, and operational continuity. Mail & Shipping Operations Oversee incoming and outgoing mail and packages Log and track deliveries using chain‑of‑custody systems Distribute mail and notify employees of deliveries Process shipping requests and verify packing documentation Office & Facilities Support Assist with supply ordering and stocking common areas Support light facilities tasks and service requests Monitor and support copy/print equipment Assist with office moves and workspace transitions Set up and break down conference rooms as needed Reception & Client Support Provide front desk or concierge coverage as needed Answer and direct calls professionally Deliver consistent, high-level customer service to employees and visitors What You Bring Strong communication and customer service skills Ability to multitask in a fast‑paced environment Working knowledge of MS Office and office technology Understanding of shipping and receiving procedures Ability to work independently with minimal supervision Flexible schedule with the ability to travel between client sites Required High School Diploma or equivalent 6+ months of prior work experience preferred Strong organizational, time management, and problem‑solving skills Excellent written and verbal communication Ability to learn and navigate computer‑based systems Professional demeanor with a customer‑service mindset Ability to work assigned hours and follow established policies Preferred Experience in mailroom, office services, reception, or facilities support Familiarity with shipping/receiving processes and office equipment Physical Requirements Regular walking, standing, bending, kneeling, and sitting for extended periods Ability to lift or move 40 lbs. frequently Ability to move packages via wheeled cart (up to 60 lbs. capacity) Manual dexterity to operate phones, copiers, and related office equipment Travel None or negligible. What We Offer Career Growth opportunities Learning & Development programs Recognition programs for all levels of employees Benefit package including Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home & Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) with matching, Entertainment Discounts, & Paid Time Off Equal Employment Opportunity Statement SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. #J-18808-Ljbffr