Desktop Support Specialist

Qualifications Associate’s degree in Information Technology, Business Administration, or a related field Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting. Minimum of five (5) years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment. Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint. Strong organizational skills and the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills to interact with various stakeholders. High attention to detail and commitment to quality. Familiarity with ITSM and ITAM tools and database management. Ability to follow strict procedures and create reports reflecting accurate metrics. Ability to work well under pressure, meet deadlines and prioritize requests with professionalism and empathy. Self-motivated with the ability to work in a fast-moving environment. Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance. Must own reliable transportation and have a valid driver’s license. Experience with Apple, HP, Lenovo, and Dell products preferred. #J-18808-Ljbffr