Member Representative (Universal Banker) -Olean

Job Description

Job Description

Member Representative

At High Point FCU, we believe banking is about helping people navigate important moments in their lives while strengthening the communities we serve. As a not-for-profit financial institution, we focus on building long-term relationships, supporting local organizations, investing back into our communities, and helping members through every stage of their financial journey.

We are looking for individuals who genuinely care about people, communicate well, and take pride in providing a positive member experience.

Journeys start here.

Your Purpose

As a Member Representative, you will support members through a variety of financial needs while helping create a welcoming and solution-focused branch experience. This is a multi-functional role that includes Teller, Member Service, and Retail Lending responsibilities.

Teller Services

• Process member transactions accurately and efficiently including deposits, withdrawals, transfers, and loan payments
• Build trust through friendly, professional interactions
• Recognize opportunities to improve the member experience during everyday transactions

Member Service

• Open and maintain personal and business accounts
• Assist members with account questions, wires, address changes, balances, reconciliations, and other account needs
• Educate members on products and services that may benefit their financial journey
• Balance member advocacy with regulatory and operational requirements

Retail Lending

• Assist members through the consumer loan process from application to closing
• Explain loan products and terms clearly and confidently
• Help create a smooth, supportive borrowing experience

Team & Operational Support

• Participate in ongoing training, development, and cross-functional learning
• Stay current on compliance, procedures, and regulatory expectations including Bank Secrecy Act requirements
• Support branch operations and teammates as needed
• Contribute positively to branch culture, teamwork, and continuous improvement efforts

What Makes Someone Successful in This Role

We are looking for candidates who:

• Take ownership and follow through
• Communicate with professionalism and empathy
• Bring a positive attitude even during busy or challenging situations
• Look for ways to improve the member experience within established guidelines
• Value teamwork, accountability, and community involvement
• Understand that consistency, reliability, and attention to detail matter

Qualifications

Education

• High school diploma or equivalent required

Experience

• 1–4 years of experience in banking, cash handling, member service, retail lending, hospitality, customer service, or a similar relationship-focused role preferred

Skills & Abilities

• Strong communication and interpersonal skills
• Ability to explain financial information in a clear and approachable way
• Comfortable building rapport and having meaningful conversations with members
• Detail-oriented with strong organizational skills
• Ability to adapt, learn, and work across multiple functions
• Collaborative mindset with a willingness to support team goals

Schedule / Location

• 38 hrs-40 per week, Monday through Friday. Core hours are 8:30am - 5:30pm
• This position is primarily located in Olean, NY with local travel required for training and staffing needs.

Visit to learn more.

The expected pay range for this position is $17.50-$25.00/ hour. This salary range only reflects base wages and does not include benefits or other types of compensation. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

High Point Credit Union is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.