Team Lead at Bishop

Job Description

Job Description

Our Mission:

Melt Exists to serve happy ICE CREAM, one scoop at a time. We BELIEVE treats can change your day and your day can change the world.

MELT Team Lead Job Description:

Team Leads (store managers) at MELT are the leaders of our Shoop Shop operations. The Team Lead manages all functions of the Scoop Shop from hiring, training, disciplinary actions including termination, scheduling, sales and labor forcasting & management, inventory, ordering, organization, product quality, and customer service. The Team Lead must have a day-to-day understanding of the store’s numbers in order to stay on track and hit certain Key Performance Indicators (KPIs). Your job is to ensure all daily operational tasks are completed in Shop by completing them yourself and assigning them to Team Members as needed. Our Team Leads always work alongside our Scoopers & Shift Leads serving and engaging with customers. Your job is to diligently provide amazing experiences for customers and our team members. Our Team Leads lead by example and course corrects & coaches Scoopers & Shift Leads when needed. Our Team Lead is focused on developing our team members in Shop to grow within their positions, earn promotions and develop new skills.

The Team Lead is expected to work in Shop 40 hours a week and up to 45 hours a week during peak weeks or weeks with special events. The entire MELT team is committed to the excellent quality of our products and the excellence in service to our guests.

Our ideal candidate is self-driven, ambitious, goal and task-oriented, people-oriented, and has excellent written and verbal communication skills. Previous food service, retail or customer service experience and leadership or management experience is required. Candidate must be excited to learn and grow with us and must have a passion for people! A happy, upbeat, and positive attitude is required!

What you’ll do:

• Lead by example in all you do and set the standard of excellence in your Scoop Shop.
• Take full responsibility for your Scoop Shop. Own your decisions and learn from your mistakes.
• Lean into curiosity and remain open to growth and development in your role.
• Be proactive in your work. We strive for consistency through preparedness, even when flexibility is required
• Make Scoop Shop operational decisions strategically with the long term health of the business in mind
• Have day-to-day understanding of the store’s numbers in order to analyze weekly Scorecard data including sales, labor, checklist completion ratios and other KPIs to ensure the Scoop Shop remains profitable and on track to hit weekly goals.
• Actively manage the Scoop Shops inventory to remain organized, take inventory bi-weekly, and place orders from Joy Factory.
• Ensure Scoop Shops COGS stay in line with Scorecard goals while minimizing excess waste ensuring all team members in Shop follow correction labeling and FIFO processes
• Ensure Scoop Shop remains clean up to MELT standards and alert Leadership of maintenance issues in a timely manner
• Pass internal Monthly Scoop Shop Audits making corrections and adjustments to prevent items from reoccurring, Pass Annual or Bi-Annual City Health Inspections
• Interview, Hire and Train new team members following proper MELT processes utilizing Trainual, our Passports and hands-on learning
• Prioritize and cultivate relationships with our team members and community
• Manage team morale and develop a positive staff culture in accordance with the brand’s mission and core values.
• Have fun with our customers and your team members!
• Have a mindset to challenge and support our team to grow and develop themselves and others
• Follow proper documentation processes for all employee write-ups and terminations
• Create a weekly schedule for all team members in line with scorecard goals and sales per hour to optimize labor costs and guest experiences
• Collaborating and communicating positively, timely, and effectively with MELT leadership.
• Collaborate and communicate positively, timely, and effectively with team members. We communicate our expectations clearly, provide adequate coaching, and hold people accountable.
• Approach problems with a positive mindset and creativity when needed
• Be vulnerable and transparent. Don’t be afraid to ask for help when you’ve hit a road block.
• Encourage our team to provide constructive feedback and give creative ideas to improve operations in our Scoop Shops
• Seek opportunities to go above and beyond with an emphasis on wowing guests and boosting sales in your Scoop Shop ensuring you train and develop your team members to have the same attitudes and mindset. We offer the best 5 minutes of someone’s day.
• Lead your Scoop Shop to have a consistent and excellent brand representation both in appearances and in interactions with all of our guests and visitors
• Follow daily processes to ensure you set the team up for success on your shifts and the shifts that follow; oversee that team members complete these tasks daily. These daily processes empower and equip our teams.
• Ensure daily, weekly, and monthly checklists are completed up to MELT standards
• Fill out Shift Huddle Document daily and have a Pre-Shift huddle with team members on Shift
• Complete a daily Blackbook Entry recapping your Shift
• Check the work of your team members, provide coaching and course correcting as needed
• Complete an end of the night walk through before locking up and leaving
• Complete inventory counts following MELT processes and place an order through MarketMan as needed
• Provide daily constructive feedback and creative ideas about customer interaction, products and shop operations through red and green forms
• Serve and engage with customers alongside Shift Leads & Scoopers daily ensuring excellence, provide coaching and course-correcting team members when needed
• Greet customers upon entering our Scoop Shops
• Guide customers through our menu by offering samples, sharing your favorites, and making recommendations
• Engage with customers and provide a positive and upbeat experience throughout their whole experience. We offer the best 5 minutes of someone’s day.
• Make and serve various products in our Scoop Shop such as housemade waffle cones, ice cream scoops, milkshakes, and more!
• Cashier using a POS system, repeating customer orders back for verification

What it takes to rock the job:

• Exemplify MELTs Mission & Core Values in all you do
• Honestly and trustworthiness
• Goal & task oriented
• People-centric
• Positive & upbeat attitude
• Self-starter
• Proactive Mindset, anticipating issues before they become problems
• Problem solver, being creative when needed
• Driven
• Punctual & Reliable
• Kind & Caring
• Team player
• Willingness to learn
• Desire for personal growth
• Excellent written and verbal communication skills

What We Offer You:

• Pay starts at $20.00-$23.00 per hour depending on experience
• Paid Time Off accrued annually
• MELT is fast growing and there is an opportunity for upward growth within our company
• Potential for developing skills and gaining experience of many kinds
• Ongoing Leadership Development training
• Company-subsidized health, dental, and vision insurance for full-time team members averaging 30 hours per week or more
• Company-paid life insurance and short term and long term disability insurance for full-time team members averaging 30 hours per week or more
• Discounts on merchandise and ice cream purchases

About Melt Ice Creams:

• Melt Ice Creams is a local creamery founded in Fort Worth, Texas in 2014! We take great pride in making high-quality premium ice creams with housemade sauces and inclusions. MELT has four scoop shops around DFW, a commissary kitchen named the Joy Factory, a catering and vending team, and a wholesale department. We pride ourselves in serving happy ice creams and happy experiences for our customers and team members alike. We offer the best 5 minutes of our customers day!

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