Patient Specialist (43-70)

CCBHC Patient Specialist

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures.

Job Summary: The CCBHC Patient Specialist provides a full range of professional nursing services, including assessment, planning, implementation, evaluation, and coordination of patient care in accordance with individualized, team-based Comprehensive Care Plans. Under the direct supervision of the CCBHC Clinical Team Lead, the CCBHC Patient Specialist plays a critical role in supporting individuals as they navigate behavioral health, physical health, and social service systems. The CCBHC Patient Specialist will work as part of a multidisciplinary CCBHC team to improve health outcomes, reduce barriers to care, and promote recovery and wellness. This role addresses social determinants of health, identifies barriers and provides community-based resources and services.

Core Competencies:

• Provide patient-centered care - identify, respect and care about patients' differences, values, preferences, and expressed needs; relieve pain and suffering; coordinate continuous care; listen to, clearly inform, communicate with, and educate patients; share decision making and management; and continuously advocate disease prevention, wellness, and promotion of health lifestyles, including a focus on population health.
• Work in interdisciplinary teams - collaborate, communicate, and integrate care in teams to ensure that care is continuous and patient-centered.
• Employ evidence-based practice - integrate best research with clinical expertise and patient values for optimum care and participate in learning and research activities to the extent feasible.
• Utilize informatics - communicate, manage knowledge, mitigate errors, and support decision making using information technology.
• Motivational interviewing
• Crisis awareness and de-escalation
• Organization and time management
• Able to operate a computer and knowledge of Microsoft Office and be proficient in the use of electronic health record systems.
• Fluent written and verbal skills in English and Spanish strongly preferred
• Age Specific Competency:
  • School Age (5-12 years)
  • Adolescent (13-18 years)
  • Young Adult (19-40 years)
  • Middle Age (41-65 years)
  • Older Adult (Over 65 years)

Job Requirements:

• Bachelor's degree in health-related field. Nursing or Social work degree preferred.
• Minimum one (1) years' experience in clinical care setting
• Community Health Worker Certification or be able to obtain within first three months to six months of employment.
• Experience working with diverse populations, including individuals with behavioral health or substance use needs, preferred

Benefits:

• Health Insurance - PPO
• Dental Insurance
• Vision Insurance
• 401(K) with employer matching
• Life and AD&D Insurance
• Short Term Disability
• Long Term Disability
• Supplement Life Insurance
• Paid Time Off (PTO)
• Holidays (9)
• Education Reimbursement
• Cafeteria Plan
• Employee Assistance Program
• Travel Reimbursement

43-70-776-00