Team Leader

Team Leader Opportunity at Chick-fil-A Matteson

At Chick-fil-A Matteson, our mission is to increase opportunities to ourselves, team, and community. That means we want to invest in YOU and in YOUR FUTURE while serving great food and making a positive impact in our community. We are looking for humble, team-oriented, energetic, and driven team members who want to grow with us. As a Team Leader, you will support the FOH or BOH team and ensure the restaurant is being led successfully.

Position Type: Full-time

Responsibilities:

• Prioritize guest service (serving, bagging, prepping, cooking etc. in a timely manner)
• Maintain cleanliness of your work area (kitchen, hospitality or drive-thru)
• Maintain labor and productivity goals
• Stock proactively throughout the shift and assist team as necessary
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Assisting with catering and/or making deliveries
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder
• Demonstrate a passion for the business and managing the overall operations

Requirements:

• Minimum 18+ years old
• Minimum of 1+ years of leadership experience managing teams, executing business plans, balancing food and labor costs
• Experience with developing talent, coaching, performance conversations, and progressive discipline
• Minimum of 1+ years' experience in the quick service, hospitality, and customer care industry
• Team-oriented
• Friendly
• High Integrity
• Great Customer Service
• Ability to multi-task and work well under pressure
• Must be willing and equipped to work outside
• Must be available to work a minimum of 5 days including Friday and Saturday, minimum of 40 hours a week to full-time

Behavior Characteristics:

• Work a maximum of up to forty hours + overtime (if needed) per week in the restaurant
• Allocate at least two hours per week to planning
• Focus on systematically and effectively communicating store goals and important info to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction,
• Intentionally and methodically grow and nurture relationships with the staff
• Be able to connect with a multicultural team
• Enthusiastically and passionately lead the team

Employment Promise: At Chick-fil-A Matteson, you will have a meaningful work experience where you are cared for and that will offer you opportunities to grow, both personally and professionally.