Customer Support Specialist - Promotional Products

Nassau Candy

Job Description

Join Our Team at NC Custom!

Customer Support Specialist
Hicksville, NY | On-site

Who We Are

With 50+ years of award-winning experience , we proudly service distributors nationwide.
At NC Custom, We Make Cool Stuff!

The Opportunity

We’re looking for a Customer Support Specialist to support our distributor network with product info, order management, and resolutions that keep our customers happy.

What You’ll Do:
Manage calls & emails: order status, tracking, production questions
Provide quotes: product, freight, and program pricing
Follow up on large repeat orders, samples, and sales initiatives
Support Outside Sales with administrative tasks
⚙️ Work with production teams on order updates & custom projects

✅ What You Bring

✔️ Customer support, client services, or inside sales experience (manufacturing/distribution a plus)
✔️ Strong computer skills: updating accounts, tracking calls, accurate record-keeping
✔️ Detail-oriented with excellent follow-up and communication skills (phone/email)
✔️ Time management and prioritization in a fast-paced environment
✔️ Customer-first approach with problem-solving and listening skills
✔️ Comfortable working cross-functionally under deadlines

Perks & Benefits

Competitive Pay + Annual Reviews
Medical, Dental, Vision, AFLAC & Pet Insurance
️ Paid Vacation, PTO & Holidays
️ Employee Discounts
️‍️‍ Business casual dress
✨ And more…

Why Join NC Custom?

This is your chance to grow your career with a thriving, well-established Long Island company .

This is an in-person position located in Hicksville, NY.
We are an Equal Opportunity Employer.

Apply

Vacancy posted 6 days ago

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