Tech Service Scheduler

Field Service Coordinator

Shift: Morning - Monday to Friday - 8:30 AM to 5:00 PM - This role can be performed remotely or onsite for candidates located in Streetsboro, OH Pay Rate: $28.00

Position Summary

The Field Service Coordinator is a key operational role responsible for ensuring efficient, high-quality service delivery in a fast‑paced, technically complex environment. This position manages all incoming service requests for Protective Packaging Equipment, both on-demand and scheduled, and serves as the central hub for deploying field Technical Service Representatives.

Using ServiceMax, the coordinator creates, prioritizes, schedules, and manages work orders while aligning closely with customers, distributors, sales teams, service leadership, and field technicians. The role requires strong situational awareness, sound judgment, and the ability to balance immediate customer needs with broader operational priorities.

By anticipating resource requirements, optimizing schedules, and maintaining clear communication, the Field Service Coordinator helps minimize customer downtime, enhance service productivity, and support overall customer satisfaction. Acting as the operational backbone of the field service organization, this role ensures technicians arrive prepared, informed, and aligned with customer expectations. Success requires tactical execution paired with strategic awareness, as decisions directly influence service performance and the company's reputation for excellence.

Job Description

• Coordinate and schedule field service technicians for installations, preventive maintenance, and emergency repairs on packaging equipment.
• Monitor technician availability, travel logistics, parts availability, and workload to optimize scheduling efficiency and cost effectiveness
• Create and schedule service work orders in ServiceMax.
• Proactively communicate with customers by providing clear, professional, and timely updates on service dates, arrival windows, expectations, delays, and resolutions. Coordinate cross-functionally with Shipping & Receiving, Quality, Credit, Sales, Parts, Master Data, and other teams to resolve field issues, support service execution, and facilitate internal escalations as needed. Conduct follow-ups to confirm service satisfaction and identify additional service opportunities.
• Schedule secondary tasks with field service representatives, such as not limited to service estimates, creating advanced maintenance program quotes
• Participate in and help facilitate weekly regional sales and service team meetings, sharing cross-functional information and collaborating
• Act as a backup to other Field Service Coordinators when needed.
• Build and maintain strong, professional relationships with Sealed Air customers, distributors, and internal teams.

Qualifications

• Associate's degree or equivalent experience required • 4-6 years' experience working in a field service group, or dispatching type role, or scheduling role, or a combination thereof, preferably in industrial equipment, automation, or manufacturing environments, is preferred. • Experience in an application-centric field service scheduling tool, module, application, or software, such as Service Max Dispatch Console or Service Board, preferred • Strong problem-solving and analytical skills required • Strong organizational skills and the ability to manage multiple priorities under tight deadlines • Strong computer skills, Microsoft Outlook, Excel, and Word • A problem-solving mindset with the ability to adapt quickly to changing situations • Familiarity with packaging machinery or industrial automation is a plus • Bilingual verbal and written Spanish and English a plus

Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance