Customer Experience Specialist / Scheduler

Job Opportunity at 4 Senses Luxury Home Services

4 Senses Luxury Home Services is looking for a friendly, mature, organized, and responsible individual to join our team. The person in this position will provide the vital connection between our customers and house cleaning teams.

Responsibilities:

• Maintaining clients' relationships with follow-up phone calls
• Responding to the emails/calls
• Booking cleaning appointments and a recurring cleaning schedule
• Optimizing every technician's day: strategically route technician travel
• Taking customers' calls and accommodating reschedules
• Communicating with customers about the schedule change

Desired Skills and Experience:

• Team player who can work well with others while also being self-motivated
• Professional and responsible
• Contribute ideas for marketing and ways to improve overall
• Communicate effectively and respectfully
• Passion for helping others and willingness to learn new skills
• Excellent hospitality, sales, organizational, and customer service skills
• Must be a strong, independent worker who can demonstrate good problem-solving skills
• Must have at least 2 years of Customer Service experience
• Excellent verbal and written communication skills
• Upbeat, positive, enthusiastic attitude
• Must be an outgoing, persistent, and goal-driven individual
• Professional and courteous
• Must be comfortable communicating with clients and making "soft" sales over the phone
• Reliable and detail-oriented with a proven track record of exceptional customer service and results-oriented methods
• Experience with multiple industry tools and programs such as Google Sheets/Docs/Chrome, CRM's
• Highly proficient in computer skills

Minimum Qualifications: 2 years of customer service experience, some computer skills, database use, email, articulate, friendly, quality voice

What We Offer:

• Work/life balance
• Paid time off
• Family-like atmosphere
• Bonuses
• Paid holidays

Schedule:

Monday to Friday 8:00 am-5:00 pm

Results expected:

• Daily capacity met
• Outstanding customer rapport and relations
• Minimal change for the customer
• Optimized schedules for all FT employees (full schedule daily)
• Minimum chaos (forgotten keys, work orders, unconfirmed jobs, etc.)

Who are we:

4 Senses Luxury Home Services is a thriving professional cleaning company with a great office staff and 20 team members in the field. We have been a leader in residential cleaning services in Madison for over 17 years. Our company culture is supportive, people-centered, tech-savvy, and welcoming. Voted The Best of Madison in 2021 and 2022 - 4 Senses Luxury Home Services is looking for a team member with a forward-thinking mindset to help us as we grow to the next level

We are offering a unique opportunity for a highly driven, top-performing person to join our team of a successful, professional cleaning service company with a strong commitment to culture and developing its people.

Our Mission and Core Values are the lifeblood of our company and the reason we are so successful - we are employee-focused and strive to create the best place you will ever work.