Transactions Specialist III

Job Description

Make an impact in a role where accuracy, customer focus, and integrity matter every day. 

As a Notary, Vehicle Title Transactions (Transaction Specialist) on the Vehicle Titling team , you will provide exceptional service while overseeing the signing of critical title and sworn documents. You will verify identities, confirm document completeness, and notarize forms to support legally compliant transactions. You will research issues, resolve exceptions, and document work clearly to ensure timely, accurate outcomes. You will collaborate with internal partners and communicate confidently with customers and external parties.

Job responsibilities 

• Notarize vehicle title documents by verifying signer identity, willingness, and document completeness
• Affix notary seal and complete notarial certificates in accordance with applicable requirements and controls
• Review title releases and related sworn documents for accuracy, completeness, and proper execution
• Research requests, collect and interpret information, and apply findings to guide next steps
• Prepare and maintain transaction documentation, including incoming and outgoing mail items
• Resolve mail exceptions and follow established procedures to clear issues quickly
• Document account and transaction activity thoroughly and concisely throughout the process
• Handle escalated issues using sound judgment to achieve the appropriate customer outcome
• Place outbound calls to customers, dealers, vendors, and internal teams when needed
• Prioritize work effectively to meet quality, accuracy, and productivity expectations
• Support team operations and assist with additional tasks as needed to complete daily work

Required qualifications, capabilities, and skills 

• High school diploma or General Educational Development (GED) certificate
• Active notary commission (or ability to obtain and maintain one, if required for the role)
• Ability to deliver strong customer service with professionalism and empathy
• Strong written and verbal communication skills
• Strong problem-solving, analytical, and decision-making skills
• Ability to work effectively in a fast-paced, high-volume environment
• Ability to multitask across multiple systems (including typing while reading and navigating multiple screens)
• Ability to follow procedures, regulatory requirements, and compliance controls consistently
• Ability to manage escalations with good judgment and a focus on the right outcome
• Ability to work collaboratively as part of a team
• High attention to detail and a strong sense of urgency

Preferred qualifications, capabilities, and skills 

• Prior experience in vehicle titling, motor vehicle operations, or document processing
• Prior experience in a customer service role with phone-based support
• Familiarity with banking or financial services operational processes
• Proficiency with Microsoft Office, including Word and Excel

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.