Production Supervisor

Overview The POD Supervisor is responsible for leading and overseeing all aspects of document processing operations, including Document Preparation, Scanning, and Quality Control functions. This position provides direct supervision, operational direction, and performance management for team members across all processing stages to ensure the accurate, secure, and timely conversion of physical records into quality digital assets. The POD Supervisor serves as the primary operational leader for the department, coordinating daily workflow, allocating resources, establishing production priorities, and ensuring compliance with organizational policies, customer requirements, service level agreements (SLAs), and quality standards. The role is responsible for monitoring team productivity, analyzing operational metrics, identifying process improvement opportunities, and implementing corrective actions to enhance efficiency, quality, and customer satisfaction. Additionally, the POD Supervisor develops and maintains standard operating procedures, provides training and coaching to staff, conducts performance evaluations, and fosters a culture of accountability, teamwork, and continuous improvement. This position works closely with Senior Project Management to address escalations, resolve operational challenges, and ensure successful project execution. Responsibilities Supervise and coordinate daily operations within the Document Preparation, Scanning, and Quality Control teams. Lead, coach, and develop team members to achieve departmental productivity, quality, and service objectives. Monitor workflow, staffing levels, and workload distribution to ensure timely completion of projects and adherence to client SLAs. Establish production priorities and adjust resources to meet changing business demands. Conduct regular performance evaluations, provide constructive feedback, and implement performance improvement plans when necessary. Ensure compliance with company policies, quality standards, security requirements, regulatory guidelines, and client specifications. Review production metrics, quality reports, and operational data to identify trends, risks, and opportunities for improvement. Implement process improvements and best practices that enhance efficiency, accuracy, and operational effectiveness. Investigate and resolve workflow issues, customer concerns, quality exceptions, and production delays. Partner with Project Management and other cross-functional teams to support project execution and client satisfaction. Develop, maintain, and enforce standard operating procedures (SOPs) and work instructions. Facilitate onboarding, training, and cross-training programs to ensure workforce competency and flexibility. Conduct routine quality audits and oversee corrective actions to maintain document integrity and processing accuracy. Prepare operational reports and communicate department performance, challenges, and recommendations to management. Ensure a safe, organized, and productive work environment consistent with company standards. Participate in workforce planning activities, including scheduling, hiring recommendations, and succession planning. Qualifications Strong leadership, team-building, coaching, and employee development skills. Demonstrated ability to manage multiple priorities in a high-volume production environment. Knowledge of document processing, imaging, scanning, records management, and quality control operations. Ability to analyze operational metrics and make data-driven decisions. Strong organizational and project coordination skills. Excellent verbal and written communication skills. Strong problem-solving, critical thinking, and decision-making abilities. Proficiency with Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams. Experience using document management systems, imaging platforms, and workflow management tools. Ability to establish and maintain effective working relationships across all levels of the organization. Knowledge of process improvement methodologies and continuous improvement principles. Strong attention to detail and commitment to quality standards. Ability to maintain confidentiality and safeguard sensitive information. Customer-focused mindset with a commitment to service excellence. Ability to adapt to changing priorities and business requirements. High School diploma or GED required; Associate degree preferred, or equivalent combination of education and experience may be considered. Minimum of 3 years of experience in document processing, records management, production operations, or a related operational environment. Minimum of 2 years of direct supervisory or team leadership experience. Experience managing performance, productivity, and quality standards in a production-oriented setting. Physical Requirements Ability to sit, stand, and walk for extended periods throughout the workday. Frequent use of computers, monitors, and office equipment. Ability to lift and move materials on an occasional basis. Ability to reach, bend, stoop, and perform repetitive hand and finger movements. Visual acuity sufficient to review documents, images, and quality control outputs. Ability to work in a production environment with varying workflow demands and deadlines. About Us This posting reflects an existing vacancy that we are actively recruiting for. Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates “20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America’s Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter. Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques. Salary Disclaimer Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs. Salaire- A titre indicatif Konica Minolta s’engage en faveur de pratiques de rémunération transparentes et équitables. Notre structure salariale est conçue pour soutenir la croissance des employés, permettant aux individus de progresser dans la fourchette salariale au fur et à mesure de leur progression. Le salaire de base réel proposé variera en fonction des compétences, de l’expérience, des connaissances liées au poste, de la localisation géographique et des besoins spécifiques de l'entreprise du candidat. AI Disclosure Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision. Mention d'utilisation de l'IA Konica Minolta Business Solutions (Canada) Ltd., ou ses prestataires tiers autorisés, peuvent utiliser des technologies d'intelligence artificielle pour soutenir certains aspects du processus de recrutement. Néanmoins, les candidatures sont examinées par notre équipe de recrutement, qui prend toujours la décision finale d'embauche. EOE Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law. Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer. Konica Minolta est un employeur souscrivant au principe de l’égalité d’accès à l’emploi et de l’action positive. Nous considérons tous les candidats qualifiés pour un emploi sans distinction de race, de couleur, de religion, de croyance, d'origine nationale, de sexe, de grossesse, d'âge, d'orientation sexuelle, de statut de personne transgenre, d'identité de genre, de handicap, d'aliénation ou de citoyenneté, d'état civil ou de partenariat, d'informations génétiques, de statut de vétéran ou de toute autre caractéristique protégée par les lois applicables Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale. #J-18808-Ljbffr Konica Minolta Business Solutions U.S.A., Inc.