General Manager

Job Description

Job Description

The General Manager supports the overall leadership and daily operations, ensuring flawless execution across all front-of-house service teams. This role is responsible for upholding Bastion Hospitality’s brand standards of excellence, consistency, and hospitality through hands-on management, training, and operational discipline. The General Manager works directly with the Director of Operations to maintain a seamless guest experience and consistent operational performance across all outlets.

Your Responsibilities:

• Oversee and execute service operations across all front-of-house departments, ensuring alignment with Bastion brand and service standards.

• Maintain and enforce brand-aligned systems, procedures, and service rituals that ensure consistency across all shifts and service periods.

• Establish, track, and evaluate key service metrics, identifying opportunities for improvement and coaching team leads toward measurable results.

• Partner with the Director of Operations to develop management talent, promote accountability, and foster a culture of professionalism and warmth.

• Manage the scheduling process for all front-of-house teams, ensuring appropriate coverage, labor efficiency, and compliance with budgeted guidelines.

• Support daily staffing adjustments and monitor labor in real time to maintain operational balance and service quality.

• Ensure guest satisfaction and issue resolution through proactive floor presence and thoughtful service recovery.

• Collaborate with the culinary team to ensure smooth coordination between front and back of house during all meal periods and events.

• Participate in daily lineups, pre-shift briefings, and training sessions to reinforce communication and operational readiness.

• Maintain compliance with all health, safety, and sanitation regulations.

• Support the Director of Operations with administrative duties, reporting, and performance tracking as needed.

Your Qualifications:

• 5+ years of leadership experience in high-volume, fine dining, or luxury hospitality environments.

• Strong understanding of service operations, labor management, and guest service excellence.

• Demonstrated ability to lead, coach, and motivate diverse teams.

• Excellent organizational, communication, and problem-solving skills.

• Ability to manage multiple priorities while maintaining calm, professional composure.

• Flexible availability, including nights, weekends, and holidays.

• Commitment to operational excellence and continuous improvement.

What We Offer:

• Comprehensive Medical, Dental, and Vision Insurance

• Pre-Tax Commuter Benefits

• Employee Assistance Program

• Pet Insurance Discounts

• Benefits Hub Discounts

• Family Meal Provided

Bastion Hospitality LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Bastion Hospitality LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Employees must maintain the confidentiality of all company and customer information and must not discuss such matters outside of Bastion Hospitality LLC. Tact and discretion must be used in all dealings with all customers and potential customers to maintain a positive image of Bastion Hospitality LLC.

We use eVerify to confirm U.S. Employment eligibility.