Front Desk Coordinator

Reports To: [Office Manager/Chief HR Officer]

About Us

We are a growing, dynamic law firm dedicated to delivering exceptional service to our clients during some of the most important moments in their lives. We take pride in our collaborative culture, fast-paced environment, and commitment to providing a welcoming and supportive experience for everyone who contacts or visits our office.

Position Overview

The Front Desk Coordinator is the first point of contact for clients, visitors, and callers. This is a customer service–focused role responsible for creating a positive and professional first impression of our firm. We are seeking an energetic and organized individual who enjoys helping others, thrives in a busy environment, and can handle multiple priorities with a smile.

No legal experience is required. We will provide thorough training to ensure success in the role.

Key Responsibilities

• Greet and welcome clients, guests, and vendors as they arrive
• Answer and route incoming calls promptly and professionally
• Manage the front desk lobby area to ensure a clean and organized environment
• Assist clients with check-in procedures and provide necessary intake documents
• Monitor and manage the firm’s general inbox and voicemail messages
• Handle incoming and outgoing mail, deliveries, and courier services
• Maintain and update office calendars and meeting room schedules
• Provide administrative support to legal and administrative staff as needed
• Coordinate with building management for front-office or facility needs
• Always uphold confidentiality and professionalism.
• Must be comfortable with and trained in emergency alert systems to report potential hazards or threats.

Qualifications

• Strong customer service skills with a friendly, positive demeanor
• Excellent verbal and written communication abilities
• Dependable, punctual, and highly organized
• Ability to multitask and handle interruptions in a fast-paced environment
• Proficient in Microsoft Office and comfortable learning new software systems
• High school diploma or equivalent required

Preferred Traits

• Passion for helping others and working on a team
• Professional appearance and strong interpersonal skills
• Ability to remain calm and solution-focused under pressure

What We Offer

• Professional training and career development
• Supportive team environment and opportunities for growth
• Competitive compensation and benefits package
• The chance to make a meaningful difference for our clients every day