Assistant Front Office Manager

Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met—they're exceeded. The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling. Location Located in a landmark building constructed in 1890, Hyatt Regency Cleveland at The Arcade provides a historic hotel experience with convenient access to downtown Cleveland. Just steps from the vibrant East 4th Street Entertainment District and a 10-minute walk from all major sporting and entertainment venues, the hotel offers 293 rooms and 14,000 square feet of meeting and event space. With Hyatt Regency Cleveland's central downtown location and distinctive historic look, we attract guests for all occasions, ranging from business travelers to sports fans to wedding parties. Responsibilities Oversee front office staff and daily operations. Manage cash control for agents. Address staffing needs and scheduling. Handle guest services and resolve issues. Provide training, staff development, and scheduling support. General Perks An entry to the Hyatt Family, a place where we care for people so they can be their best. 12 free nights at Hyatt hotels globally every year after your 90th day of employment, Colleague, Friends, and Family rate upon hire. 50% off at 1890 Restaurant. 25% off at Marengo Spa. Affordable Medical, Dental and Vision Coverage after 30 days of employment. Paid Holidays, Sick Days and Vacation Days. Connect with thousands of National and Local Partners for Various Discounts. Located near RTA stops and pick ups. Discounted Parking Passes. Wellbeing To support our colleagues mental wellbeing we provide access to the "Headspace App" for all employees, free of charge as well as Hyatt's wellbeing assessment tool "Hyatt Well-Check". Hotel gym access. Affordable Medical, Dental and Vision Coverage after 30 days of employment. Development With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant. Regular Check-In Conversations with Managers to discuss personal career goals. A wide range of development tools through the Hyatt Learning. Education assistance of up to $1,000 per year toward personal growth and development. Diversity Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all. The Human Rights Campaign has honored Hyatt among the Best Places to Work for LGBTQ+Equality in 2025, for the 21st consecutive year. Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day - so they can be their best and perform at their best so they can better care for others. When we say people, we are including everyone from every perspective around the world. There are no exclusions by color, gender, race, religion, sexual orientation, sexual identity, disability or any other demographic. Values Respect | Integrity | Humility | Empathy | Creativity | Fun Qualifications A true desire to satisfy the needs of others in a fast-paced environment. Refined verbal and written communication skills. Minimum of one year previous front office supervisory experience preferred. Ability to work a flexible schedule. Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity #J-18808-Ljbffr Crains Cleveland