Assistant Manager - Childcare Agency

Assistant Manager

Jovie Nannies + Sitters since 2001, we've been dedicated to building stronger families as the nation's most complete, full-service childcare resource. We provide families with fun, well-trained nannies and babysitters who have all the tools and support they need to bring order and joy to family homes. Jovie of Syosset - Port Washington is in search of an Assistant Manager. Job Description: Embodies the Jovie's Core Values: Can Do, Results Matter, Leave it Better. Leads, manages, and is accountable for:

• Supervision and retention of caregivers including scheduling and ongoing needs analysis
• Recruiting new employees, including (but not limited to) job postings, reviewing applications, phone screens, interviews and reference checks
• Implementation of Care Giver Promise with employees to include consistent performance review of daily timesheets, updated availability, communication and general employee behavior
• Respond to family inquiries and perform ongoing delivery strategy for family customers
• Co-leading orientation and onboarding process with placement manager
• Coordinating, running and management of ongoing employee meet-ups, trainings and events
• Consistent use of My Jovie system tools to include scheduling, communication notes, order creation, family/employee profile updates
• Assist placement manager with responsibilities during peak periods, achievement of bi-weekly revenue, billing and gross margin goals and hours

Competencies: Market + Customer Understanding: knowledge of the needs, preferences, trends and practices affecting customer and market behaviors, including childcare competition. Ability to professionally represent company's marketing messaging and brand promise of Building Stronger Families® in local communities Strategic Thinking: ability to influence others, delegate effectively, provide feedback and develop potential in others. High capability of rational risk-taking and decision-making High Attention to Detail: capacity to schedule care assignments and keep track of caregiver and family details with no errors. Excellent organization and follow up skills. Business Operations Understanding: working knowledge of regulations and laws that apply to the business. Demonstrated expertise in practices and procedures of business operations Group Development Skills: ability to facilitate groups, manage teams, resolve conflicts and solve problems for nanny employees and family clients Communication Skills: ability to listen to others, provide appropriate feedback, communicate professionally to develop and maintain successful work relationships.

Qualifications:

• Experience as a caregiver, nanny, or day care center teacher (including infant care) required.
• Sales and customer service experience preferred.
• Computer and technology proficient with demonstrated aptitude using Microsoft Office or other business applications and software
• This is a full-time hybrid role.