DDA Personal Supports Operations Administrator

Job Description

Job Description

Benefits:

• Bonus based on performance
• Training & development
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Please read the full job description before applying. This is an office based job, requiring in-office duties everyday
PROFESSIONALISM IS MANDATORY.

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

Windsor Woods Home Care is seeking a highly organized, dependable, and detail-oriented Operations Administrator to support the daily operations of our DDA Personal Supports Program. This role is responsible for coordinating administrative and operational activities to ensure quality service delivery for individuals with developmental disabilities. The Operations Administrator will assist with staffing coordination, compliance monitoring, employee documentation, scheduling, communication, and overall program support while maintaining compliance with Maryland DDA regulations and agency policies.

Responsibilities

Support the daily administrative and operational functions of the DDA Personal Supports Program
Coordinate staff schedules, shift coverage, and client assignments
Maintain employee and client records in compliance with DDA, Medicaid, and HIPAA requirements
Assist with onboarding, credential tracking, and staff compliance documentation
Ensure staff certifications, trainings, and required documents remain current
Communicate professionally with Direct Support Professionals (DSPs), families, guardians, coordinators, and management
Monitor documentation, including progress notes, incident reports, and service records for completeness and accuracy
Support quality assurance and compliance activities within the program
Assist with investigations, incident follow-ups, corrective actions, and internal audits as directed
Coordinate meetings, trainings, orientations, and employee communications
Respond to scheduling emergencies and assist with staffing solutions as needed
Maintain confidentiality of client and employee information
Assist leadership with administrative projects and operational improvement initiatives
Support person-centered services that enhance the quality of life for individuals receiving support
Ensure professionalism, accountability, and compliance within daily operations

Qualifications

• Associates or Bachelors degree in Healthcare Administration, Human Services, Business Administration, or related field
• Minimum of 2 years of administrative or operational experience, preferably in healthcare, home care, or DDA services
• Knowledge of Maryland DDA regulations and developmental disability services
• Strong organizational, communication, and multitasking skills
• Ability to work effectively in a fast-paced environment and manage multiple priorities
• Experience with scheduling systems, Microsoft Office, email communication, and electronic documentation systems
• Strong attention to detail and problem-solving abilities
• Ability to maintain confidentiality and professionalism
• Experience with coordinating staff
• Valid Maryland Driver's License and a reliable car . A current driving record must be submitted during the hiring process
• Cleared current background check from CJIS.

Please read the full job description before applying.

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