Assistant General Manager

Roof @ theWit

The Roof at theWit is a premier rooftop venue located in the heart of downtown Chicago, offering a dynamic, high-energy atmosphere with sweeping skyline views. Known for its upscale yet vibrant ambiance, the space seamlessly blends a modern lounge, restaurant, and nightlife destination. Guests enjoy craft cocktails, contemporary American cuisine, and a curated music experience, all within a stylish indoor-outdoor setting featuring a retractable roof for year-round operation. The Roof attracts a diverse clientele, from hotel guests and tourists to local professionals, and frequently hosts private events, making it one of the city’s most sought-after hospitality destinations.

Position Overview – Roof Assistant General Manager

The Assistant General Manager (AGM) for Roof at theWit is a key leadership role responsible for ensuring smooth day-to-day operations, exceptional guest experiences, and effective team management. The AGM will work closely with the General Manager to oversee all aspects of the bar's operations, including staff supervision, financial performance, inventory control, compliance with health and safety standards, and fostering a vibrant and welcoming atmosphere.

Key Responsibilities

• Guest Experience & Service Excellence :
  • Ensure a consistently exceptional guest experience by maintaining high service standards.
  • Act as a visible presence on the floor, engaging with guests to address concerns and enhance satisfaction.
  • Promote a culture of hospitality that aligns with theWit's luxury standards.
• Operational Management :
  • Oversee daily operations, including opening and closing procedures, scheduling, and shift management.
  • Monitor cleanliness, ambiance, and compliance with health and safety regulations.
  • Maintain product quality by collaborating with bartenders and culinary team to ensure menu consistency.
• Team Leadership & Development :
  • Recruit, train, and mentor bar staff to uphold service excellence and operational efficiency.
  • Conduct regular team meetings to communicate goals, updates, and performance expectations.
  • Lead by example in professionalism, guest engagement, and adherence to company values.
• Financial Oversight :
  • Assist in managing budgets, labor costs, inventory, and purchasing to ensure financial targets are met.
  • Conduct regular stock takes and manage inventory control systems to minimize waste.
  • Analyze financial reports to identify areas for improvement and implement cost-saving measures.
• Event Planning & Innovation :
  • Collaborate with the marketing team to develop promotions, seasonal craft cocktails, and special events that drive guest engagement.
  • Stay updated on industry trends to introduce innovative ideas that enhance the rooftop bar's appeal.
• Compliance & Safety :
  • Ensure adherence to licensing regulations for alcohol service.
  • Maintain compliance with food safety standards and hotel policies.
  • Address emergencies calmly and effectively while prioritizing guest and staff safety.

Qualifications

• Minimum of 3 years of experience in a leadership role within a high-volume bar or luxury hospitality setting.
• Strong knowledge of beer, wine, spirits, and cocktail creation; passion for nightlife is preferred.
• Proven ability to manage financials (budgeting, forecasting) and operational metrics effectively.
• Excellent communication skills with the ability to motivate and lead diverse teams.
• Proficiency in POS systems (e.g., MICROS) and reservation platforms.
• Strong problem-solving skills with the ability to perform under pressure in a fast-paced environment.

Preferred Attributes

• Experience in luxury or fine-dining establishments is highly desirable.
• Creativity in developing unique beverage programs or themed events.
• Flexibility to work evenings, weekends, and holidays as required by operational needs.

Compensation

• $75,000 - $78,000 per year

Benefits:

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our employees. Our offerings include:

• Medical Plans: Choice of three plans to meet your healthcare needs.
• Dental Plans: Two options for dental coverage.
• Vision Insurance: Coverage for routine eye care and eyewear.
• Paid Time Off (PTO): To support work-life balance.
• Accident/Hospital Indemnity/Critical Illness plans (new for 2026).
• 401(k) Retirement Plan: Plan for your future with employer contributions.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• Life and AD&D Insurance: Employer-provided coverage with additional voluntary options.
• Short-Term Disability (STD): Employer-provided coverage to support you during temporary disability.
• Voluntary Long-Term Disability (LTD): Additional protection for extended disability.
• Commuter Benefits: Save on transit and parking expenses.
• Pet Insurance: Options to support your furry family members.
• Hilton travel discounts and employee room rates worldwide
• Career growth and training opportunities
• Access to wellness programs and employee appreciation events

Please note that eligibility for certain benefits may vary depending on your employment status. Detailed information, including plan summaries and enrollment instructions, will be provided during onboarding or upon request. This summary complies with applicable state laws and is subject to change based on legislative updates or company policies.

E-Verify Participation:

theWit Hotel participates in the U.S. Department of Homeland Security E-Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity:

theWit Hotel and ROOF on theWit are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other protected characteristic under applicable law.