Assistant General Manager

The Ives | In partnership with Chef Chris Pandel & Boka Restaurant Group

The Ives is a modern Grill Room rooted in the landmark Chicago Athletic Association, where classic American dining rituals are reimagined by Chef Partner Chris Pandel and Boka Restaurant Group. Grounded in craftsmanship and seasonality, the experience blends a nostalgic menu with lively, interactive hospitality—from circulating carts to tableside moments—creating a dining room that feels timeless.

The Role

Working closely with the General Manager, the Assistant General Manager plays a hands-on leadership role in daily dining room operations, service execution, and team development. This position helps ensure exceptional hospitality while supporting staff education, operational systems, and overall restaurant performance.

What You’ll Do

• Support daily dining room operations and lead service from the floor
• Educate and coach staff on service standards, beverage knowledge, and overall hospitality
• Manage the floor during service, including touching tables, running food, supporting staff, and overseeing the door
• Open and close the restaurant, including preparing and reconciling closing banks and completing end-of-day procedures
• Lead pre-shift meetings and communicate daily priorities with the team
• Assist in training, mentoring, and developing front-of-house staff
• Write FOH schedules based on business levels, team strengths, events, and labor goals
• Support inventory processes and assist with monitoring COGS and labor targets
• Participate in management meetings and contribute to operational planning
• Coordinate restaurant maintenance and repair needs with approved vendors

Who You Are

• An experienced hospitality leader with 2–3+ years in a similar management role
• Experienced in high-volume, fast-paced restaurant environments
• Strong knowledge of food, beverage, and service standards
• Comfortable leading service while remaining present and hands-on on the floor
• Organized, detail-oriented, and confident in managing teams and operations
• Experienced with restaurant systems such as OpenTable and Aloha
• Available to work nights, weekends, and holidays as needed

Why This Role

• Work in a focused and driven dining room around like-minded people committed to delivering exceptional hospitality every day
• Be part of a restaurant that values service standards, mentorship, and longevity
• Opportunity to work in a restaurant within Boka Restaurant Group, who value promotion from within and growing their people to new positions and roles

Benefits & Perks:  Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, free membership to Chicago Athletic Clubs, 401(k) program, life insurance, wellness benefits, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 20+ establishments!

Physical Requirements:

• Lift and move up to 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds
• Safely and effectively use all necessary tools, equipment, and cleaning chemicals
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant which may include stairs, uneven, and/or slick surfaces
• Ability to bear exposure to hot and cold environments