Customer Success Manager

Customer Success Manager - Developer Tools / AI (US) We're partnering with a fast-scaling AI developer tools company on a high-impact CSM hire as they build out their US post-sales team. This is a rare opportunity to join a Series B-backed company at an inflection point — fresh off a major funding round, growing from $1M to $10M+ ARR in a single year, with marquee enterprise customers and a product named in the Gartner Magic Quadrant. The Role You’ll own a commercial book of business ($30K–$100K ARR per account, scaling to $3M+ total book), driving adoption, renewals, and expansion across a growing portfolio of 15–20 accounts. This is a hands‑on, multi‑hat role for someone who thrives in a fast‑moving environment and wants to be a core part of building the CS function from the ground up in the US. You’ll sit in close partnership with Solutions Architects and Sales — and operate in a hybrid CSM/TAM capacity where needed. What You’ll Own Full customer lifecycle: onboarding, adoption, renewals, and expansion Proactive engagement driven by data and customer insights Strong relationships with technical buyers and developer teams Expansion pipeline within your existing accounts NDR as a primary success metric moving into H2 What We’re Looking For Experience managing a book of business in a SaaS or DevTool environment (2 - 3 years) Track record owning renewals and driving adoption in a high‑touch, volume model Comfortable operating in an early‑stage, build‑it‑as‑you‑go environment Background in developer tools, DevOps, or AI/automation products is a plus Proactive, data‑driven, and collaborative — someone who brings a "do what it takes" mentality Open to earlier‑career candidates with the right mindset and strong ownership instincts over pure tenure. Comp & Location Base: $120K–$130K + 20% variable Location: New York Hybrid: 2–3 days in office Why It’s Worth a Look The company sells into a category that’s accelerating — AI code review for enterprises adopting code generation tools like Copilot and Cursor. This team has scaled rapidly, and they are looking to add to the team after closing a Series B! Interested or know someone who should be? Drop me a message! #J-18808-Ljbffr