GDOT - Senior Dynatrace Engineer

Short Description:
Under limited supervision, coordinates, designs, implement and manage and maintain monitoring solutions for the organization including server and cloud services monitoring. Onboard/configure all applications into the Dynatrace monitoring tool for use.


Complete Description:
State Agency: Georgia Dept. of Transportation


Job Summary:


Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information. Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role. Collaborate with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and research for Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures. This is for the INET Program.


- Monitoring &
Observability:

- Configure, maintain,
nd optimize monitoring solutions using Dynatrace.


- Enable end-to-end
visibility across infrastructure, systems, and applications.


- Develop dashboards,
lerts, and health checks to ensure system health and reliability.


- Monitor service
performance and availability and set alert thresholds to minimize false
positives.

- Infrastructure Systems
Monitoring:

- Monitor Windows/Linux
servers, virtual environments, and cloud platforms (AWS, Azure, GCP).


- Support monitoring of
databases, middleware, and network components.


- Collaborate with
infrastructure and cloud teams to identify trends and capacity needs.


- Proactively identify
nd resolve issues before they impact production.

- Application Monitoring:

- Use Dynatrace to
monitor application performance and transaction flows.


- Support synthetic
monitoring and real user monitoring.


- Work closely with
pplication teams to ensure comprehensive monitoring coverage.


- Assist in
troubleshooting performance issues at both the application and system
level.

- Incident Support:

- Participate in incident
response efforts related to performance and availability.


- Provide monitoring
insights during troubleshooting and root cause analysis.


- Identify and close
monitoring gaps.

- Continuous Improvement:

- Enhance monitoring
standards and documentation.


- Recommend improvements
to monitoring configurations and alert strategies.


- Support integration of
monitoring tools with IT Service Management (ITSM) platforms.

Requirements:

- Education: Bachelor's degree in information systems, Computer Science, or equivalent experience.


- Experience:

- 5+ years in systems
engineering, infrastructure support, or monitoring roles.


- 5+ years of hands-on
experience with Dynatrace or similar APM tools.

- Technical Skills:

- Knowledge of
Windows/Linux servers, virtualized environments (VMware), and cloud
platforms (AWS, Azure, GCP).


- Basic networking
understanding (DNS, TCP/IP, load balancing).


- Experience with
scripting or automation tools like PowerShell or Bash (preferred).


- Familiarity with
Kubernetes or container monitoring.


- Experience with ITIL
practices and regulated industries (e.g., healthcare, financial
services).

- Soft Skills:

- Strong troubleshooting
nd analytical skills.


- Effective communication
nd collaboration across teams.


- Detail-oriented with a
proactive mindset.