Telecommunications Operator

Job TitleTelecommunications OperatorJob DescriptionUnder general supervision, on an assigned shift, receives and processes high volumes of telephone crime reports, condenses this information on an input-output device, advises alternate courses of action, and processes requests for information from citizens and police personnel utilizing telecommunications devices; operates various computerized systems to generate reportsExamples Of DutiesCodes various types of information into machine compatible formats.Processes information from the public regarding criminal activities into a concise description of events at a precise location.Processes information from police personnel and citizens on stolen and recovered motorized vehicles, stolen licensed plates and carjacked vehicles.Verifies with speed and accuracy vehicle information for police personnel, citizens, automobile insurance companies, and automobile repossessions by operating an input-output terminal device keyboard.Provides timely and accurate responses to inquiries to citizens regarding the recovery, condition and location of stolen vehicles; general auto theft reporting procedures and other general information inquiries.Processes miscellaneous precinct calls and auto pound inquiries.Enters incident reports, stolen car records and official complaints into a CRT or manually prepares such reports as required, and performs other related clerical duties.Processes citizens' emergency call requests in situations where City 911 emergency call operations are impaired.Determines if calls require immediate police response transfers and coordinates call to 911 operators.Telephones reports of such activity to public safety communicators and provides concise description and location of such activity.Prepares incident reports and performs other related clerical activities as required.Minimum QualificationsHigh School graduation or GED. One year of recent customer service experience including one year of recent office experience that required the exercise of responsibility for methods and results. Licenses, Certifications, and Other Special Requirements: The Detroit Police Department's pre-employment background screening process includes a review of your social media account(s). To continue with the application process, you must provide all names and/or social media handles associated with your social media account(s); including but not limited to any of the following social media platforms: Facebook, Instagram, Tik Tok, Twitter, Google, YouTube, Snapchat, LinkedIn, etc.The Detroit Police Department is a 24/7 operation. Candidates must be flexible as you will be assigned to day, afternoon or midnight shift. This is an on-site position. Supplemental InformationEvaluation Plan Computer Based Test: 30%Interview: 70%Evaluation of Training, Experience & Personal Qualifications: P/FTotal of Interview and Evaluation T.E.P: 100% Additional points may be awarded for: Veteran Points: 0 – 15 pointsDetroit Residency Credit: 15 pointEmployment BenefitsThe City of Detroit offers a competitive and comprehensive employee benefit package. We pride ourselves on the longevity of our employees. Part of the reason for the low turnover rate is the exceptional benefit package listed below. Benefits include, but are not limited to the following: HEALTH Medical - Eligible for hospital, surgical, and prescription drug benefits. Dental Vision INSURANCELife Insurance - Optional group insurance available to employee and their family. The City pays 60% of premium for first $12,500 of employee life insurance. Employee may purchase, at own expense, life insurance for spouse and each dependent. Long-Term Disability Insurance (Income Protection Plan) - The City offers disability insurance through payroll deductions for persons who become disabled and who are not yet eligible for a service retirement. PAID TIME OFF Sick Leave Vacation Holidays OTHER LEAVE BENEFITS The City also has the following paid and unpaid leaves; funeral leave, Family and Medical Leave, jury duty, military duty leave, unpaid personal leave RETIREMENT BENEFITS City Employees Retirement System As a regular City employee you automatically become a member of the General Retirement System. This entitles you to a retirement allowance after:Completion of thirty (30) years of service; - At age sixty (60) if you have at least ten (10) years of service, or - At age sixty-five (65) with eight (8) years of service.In the event of disability, other eligibility rules apply); - An early, actuarially reduced, retirement is offered after you have attained at least twenty-five (25) years of service;Employees are vested after ten (10) years of service, regardless of age. ADVANCEMENT OPPORTUNITIES - Employees have many opportunities for growth and career advancement throughout all City departments and divisions. Have a successful career with the City of Detroit . Always remember that you are a part of a team with a common Vision of delivering excellent service to the citizens of the City of Detroit .