General Manager
Co-Dough LLC
Job Description
Job Description
Co-Dough | General Manager
Location: Newport, RI
Position: Full-Time
About Co-DoughCo-Dough is a high-volume bakery known for exceptional products, hospitality, and an unforgettable customer experience. We're looking for an experienced General Manager to oversee day-to-day operations and lead our growing team.
Position SummaryThe General Manager is responsible for managing all daily store operations while ensuring the highest standards of customer service, employee performance, and operational execution.
This is a hands-on leadership role that requires a strong presence on the floor and a commitment to creating a positive, efficient, and customer-focused environment.
ResponsibilitiesTeam Leadership- Recruit, interview, hire, and onboard employees
- Train, coach, and develop team members
- Conduct performance evaluations and provide ongoing feedback
- Establish clear expectations and hold employees accountable
- Create and manage employee schedules
- Foster a positive and collaborative workplace culture
- Ensure exceptional customer service standards are maintained
- Address customer concerns and resolve issues promptly
- Maintain a welcoming, clean, and organized environment
- Ensure products are presented according to company standards
- Monitor guest feedback and identify opportunities for improvement
- Oversee all opening and closing procedures
- Ensure all departments are fully staffed and prepared for service
- Monitor daily operations and address issues in real time
- Maintain cleanliness and organization throughout the bakery
- Ensure all standard operating procedures are followed consistently
- Monitor labor and productivity
- Track employee performance and attendance
- Ensure responsibilities are clearly communicated and completed
- Identify operational challenges and implement solutions
- Three or more years of management experience in a restaurant, bakery, or hospitality environment
- Strong leadership and communication skills
- Excellent organizational and time-management abilities
- Experience managing teams in a fast-paced environment
- Ability to multitask and make decisions under pressure
- A passion for hospitality and customer service
Compensation is based on experience.
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